Customer Service Assistant

3 months ago


Calgary, Canada Generations Cleaning and Building Services Full time

**Overview**

**Duties**:

- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Perform data entry tasks accurately and efficiently
- Upsell products and services when appropriate

**Skills**:

- Excellent communication skills in English; proficiency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to analyze information and solve problems effectively
- Multilingual abilities are desirable
- Prior experience in customer service or sales is beneficial
- Bilingual proficiency is an advantage

Pay: $30.00-$34.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Work Location: In person



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