Customer Service Assistant
3 months ago
**Overview**
**Duties**:
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Perform data entry tasks accurately and efficiently
- Upsell products and services when appropriate
**Skills**:
- Excellent communication skills in English; proficiency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to analyze information and solve problems effectively
- Multilingual abilities are desirable
- Prior experience in customer service or sales is beneficial
- Bilingual proficiency is an advantage
Pay: $30.00-$34.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
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