Guest Services Representative

5 months ago

Sonora Island, Canada Sonora Resort Full time

**Benefits**:

- Company parties
- Employee discounts
- Free food & snacks
- Free uniforms
- Wellness resources
- Competitive salary

We’re hiring a **Guest Services Representative** to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote location accessed by water taxi from the town of Campbell River on Vancouver Island. This is a Seasonal position that works on site at the Resort in shift work rotations. Seeking a start date of mid-April.

Our team shares a deep appreciation for the unspoiled wilderness of British Columbia. Our opulent location is an undeniable draw for those seeking an exciting career with a side of adventure. We are completely submerged in the great outdoors with easy access to hiking trails, Florence Lake, and opportunities to get on the water to explore the Inside Passage.

Each one of our team members contributes to the guest experience at Sonora Resort. Working at Sonora means you are part of a team of passionate and trained professionals focused on providing our guests with unique experiences and cherished memories.

Sonora Resort is committed to creating an engaging and supportive work environment, with a focus on developing and promoting talent from within. We offer competitive compensation packages, exciting employee incentives and the opportunity to develop under the prestigious Relais & Châteaux banner.

**Resort Life**
- All staff are provided with complimentary single bedroom accommodations. Complimentary wifi, cable TV and internet calling provided in each staff room.
- Complimentary meals, snacks and beverages provided from our Staff Kitchen
- Water taxi transportation is provided to and from Campbell River for scheduled work shifts
- Staff are required to leave the resort on their scheduled non-working days and are responsible for securing further transportation and accommodation thereafter.
- Team Amenities on site include a staff lounge, fitness facility, hot tub, outdoor staff lounge area, access to trout ponds, hiking trails and Florence Lake where a canoe and stand-up paddleboards are available for staff use.
- Enjoy other great work perks such as:

- 25% off at Sonora’s Gift Shop and Island Currents Spa (Services & products)
- Special room rate for Employees & immediate family members visiting Sonora Resort
- Staff social events and opportunities to experience adventure tours & activities
- An Employee & Family Assistance Program offering counseling and mental health supports.
- Employee Referral Bonus Program
- We offer competitive wages, paid hourly, with opportunities for overtime, plus gratuities.

**Position Summary***
The Guest Services Representative position is responsible for welcoming and rooming guests, managing check-in and check-outs, cash out procedures, and providing information about the resort. This position is also actively involved in the resort Gift Shop and will recommend and sell merchandise and assist with gift shop related administrative work as directed. They will be expected to function within a team environment and provide a world class experience for our guests.

**Job Duties**
- Demonstrate desired service behaviors in accordance with Relais & Chateaux expectations.
- Perform all check-in and check-out tasks.
- Direct all phone reservations to the reservations team.
- Arrange personalized services and amenities for VIP guests in coordination with other departments.
- Register guests following the rooming chart; communicate any changes or back-to-back room clearances with all relevant departments.
- Know all essential aspects of our resort or hotel operations.
- Maintain updated records of bookings and payments.
- Balances cash drawer by counting cash at end of work shift.
- Responds to guest inquiries and requests in a timely, friendly, professional and efficient manner.
- Provides pre-arrival/post-arrival support by creating necessary forms and documents.
- Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
- Drive small electric vehicles around the resort.
- Physically demanding and repetitive tasks, handling heavy loads, combination of sitting, walking, standing for extended periods of time, bending, crouching, kneeling.
- Trustworthy with sensitive or confidential company information.
- Excellent interpersonal and communication skills, both written and verbal.
- Professional telephone/office manner.
- Strong organizational and administrative skills with keen attention to detail.

**Daily Operations - Gift Shop**
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Processes payments by totaling purchases, processing cash, and store or other credit and debit cards.
- Assists with inventory, including receiving and stocking

  • Night Auditor

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Free food & snacks - Free uniforms - Wellness resources - Competitive salary We’re hiring a **Night Auditor** to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote...

  • Dock Supervisor

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Competitive salary - Free food & snacks - Free uniforms - Wellness resources We’re hiring a **Dock Supervisor** to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote...

  • Dock Hand

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Free food & snacks - Free uniforms - Wellness resources - Competitive salary We’re hiring **Dock Hands** to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote location...

  • Dining Room Bartender

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Competitive salary - Free food & snacks - Free uniforms - Wellness resources We’re hiring a **Dining Room Bartender** to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote...

  • Spa Practitioner

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Competitive salary - Employee discounts - Free food & snacks - Free uniforms - Wellness resources We’re hiring a **Spa Practitioner **to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora...

  • Spa Practitioner

    6 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Competitive salary - Employee discounts - Free food & snacks - Free uniforms - Training & development - Wellness resources We’re hiring a **Spa Practitioner **to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the...

  • Night Janitor

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Competitive salary - Employee discounts - Free food & snacks - Free uniforms - Wellness resources We’re hiring a **Night Janitor** to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora...

  • Grounds Maintenance

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Competitive salary - Employee discounts - Free food & snacks - Free uniforms - Training & development - Wellness resources We’re hiring **Grounds Maintenance** Staff to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in...

  • Day Cook

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Competitive salary - Employee discounts - Free food & snacks - Free uniforms - Wellness resources We’re hiring a **Day Cook** to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is...

  • Chef de Partie

    5 months ago

    Sonora Island, Canada Sonora Resort Full time

    **Benefits**: - Company parties - Competitive salary - Employee discounts - Free food & snacks - Free uniforms - Wellness resources We’re hiring a **Chef de Partie** to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora...

  • Hotel Attendant with Cleaning and Guest Service Responsibilities

    2 weeks ago

    Bowen Island, Canada Nectar Yoga Ltd. Full time

    Job Title: Hotel Attendant with Cleaning and Guest Service ResponsibilitiesWe are seeking a reliable and detail-oriented Hotel Attendant to join our team at Nectar Yoga Ltd. This is a full-time opportunity that offers a competitive salary and a chance to work in a dynamic environment.About the Job:This role involves maintaining the cleanliness and...

  • Customer Service Representative

    6 months ago

    Walpole Island, Canada First Nations Bank of Canada Full time

    **WE’RE HIRING!** **Customer Service Representative, Walpole Island Branch** **Permanent Full‐time** **About Us** First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth...

  • Customer Service Representative

    6 months ago

    Prince Edward Island, Canada Circle K Full time

    Store 6002505: 154 St.Peter'S Road, Sherwood, Prince Edward Island C1A 5P8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...

  • Financial Service Representative

    3 weeks ago

    Bowen Island, Canada First Credit Union Full time

    **Location: Bowen Island** **Financial Services Representative (Permanent, Part-Time)** Be one of the many First Credit Union team members who say, “I love my job” - this resonates in our 5-star rating on Glassdoor and our standing as one of B.C.’s Top Employers. First Credit Union is a financial co-operative with branches in eight communities across...

  • Guest Environment Expert

    4 weeks ago

    North Island, Sunshine Coast, and Southern Gulf Islands (Whistler), Canada Marriott International, Inc Full time

    Additional Information Job Number Job Category Housekeeping & Laundry Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada, V8E 1A9 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want...

  • Full Time Team Member

    6 months ago

    Bow Island, Canada Tim Hortons | Persson Food Services Inc. Full time

    **_Flexible Schedule, Growth Opportunities, Health & Dental Benefits and work with a great team!_**: **_ The Town of Taber, Town of Coaldale, and Town of Bow Island are part of the Rural Renewal Stream for the Alberta Advantage Immigration Program and are a designated employer._** As a Team Member at Tim Hortons, your top priority is guest...

  • Part Time

    5 months ago

    Bow Island, Canada Tim Hortons | Persson Food Services Inc. Full time

    **_Scholarship Program Available for all Student Team Members & Time off Guarantee!_**: As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional...

  • Registries Business Development Representative

    1 week ago

    Bow Island, Canada Western Financial Group Full time

    We're seeking a Registries Business Development Representative to join our team at Western Financial Group.Job SummaryThis is a full-time position based in Bow Island, AB, working 37.5 hours per week.About the RoleAs a Registries Business Development Representative, you'll be responsible for assisting customers with their daily registries and licensing needs...

  • Client Service Representative

    5 months ago

    Salt Spring Island, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    3 weeks ago

    Salt Spring Island, Canada BMO Financial Group Full time

    116 Fulford Ganges Road Salt Spring Island British Columbia,V8K 2S4 Join our team and enjoy a career in the community you love to live in! BMO will work with you to develop and hone your skills, allowing you to feel rewarded for making a real difference in peoples lives. We provide training and offer opportunities to make choices in your career that...