Marine Operations Manager

4 weeks ago

Sonora Island, Canada Sonora Resort Full time

**Benefits**:

- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Training & development
- Wellness resources

Sonora Resort is a remote location located in the Discovery Islands of British Columbia. During the pre-season (February to Mid-April), this position offers a hybrid work-from-home schedule, **with one pre-determined week per month required onsite at Sonora Resort**, and the option to work from home for the remainder of the month. During the operational season from Mid-April to Mid-October, the Marine Operations Manager will work on site at the Resort full-time in shift work rotations.

The Marine Operations Manager will have a passion for excellence in guest service and a background in tourism, recreational fishing or the marine industry. The Marine Operations Manager is responsible for scheduling guest activities with in-house staff as well as with third party providers, working closely with the Reservations and Guest services team to meet guest demand for activities during their stay at Sonora. They will provide direction and leadership in effective and efficient day-to-day operation of the Marine Operations team (guides and dock staff).

**Benefits**:

- Competitive salary and comprehensive extended health and benefits package.
- A Hybrid work policy in the pre-season (February-April), with the option to work from home up to 3 weeks per month during the non-operational season (No remote work is permitted during the operational season)
- Accommodation: Complimentary private lodging at Sonora Resort during. Staff are required to leave the island on their scheduled non-working days and are responsible for securing accommodation and further transportation thereafter.
- Meals: complimentary meals, snacks, and non-alcoholic beverages from our staff kitchen during operational season.
- Transportation: Water taxi transportation from Campbell River to/from the resort for scheduled work shifts. Transportation to Richmond by flight for scheduled days off may also be available.
- Staff amenities: Staff fitness facility, staff lounge area and hot tub access. Complimentary wifi, cable TV, mini fridge, and internet calling in each staff room.
- Opportunities to enjoy marine activities when available, as well as access to many outdoor activities including hiking trails, trout pond fishing, and Florence Lake at the resort during leisure time.
- Staff and Management social events are planned throughout the year.
- Opportunities for training, professional development and career advancement
- Island Currents Spa: 25% discount on spa services and retail products
- Gift Shop: 25% discount on gift shop items
- Employee Discount Privilege: Special room rate for your immediate family members at Sonora Resort. Special discounted rates for yourself at other Relais & Chateaux properties around the world.

**Summary of Responsibilities**
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

- Set expectations and hold Marine Operations team accountable for demonstrating desired service behaviors in accordance with Relais and Chateaux expectations.
- Conduct all administrative work including but not limited to; scheduling marine staff and out of house guides, inventory control, purchasing processes, and maintenance logbooks.
- Review all guest reservations to ensure all marine transportation and activity needs are booked with Sonora vessels and/or third party providers as needed.
- Coordinate with Event Manager and the management team to execute all special event related requirements including meeting room set ups, special arrival/departure processes, off-site catering events, and activity programming including fishing derbies or large group activity schedules
- Work closely with the Dock Supervisor to oversee the daily operations of the dock team
Coordinate all marine activities such as fishing, eco tours with both Sonora’s in-house guides and local contract guides. Communicate start times and special requests daily for the following day’s plans.
- Source and order all equipment and supplies required for marine activities, fishing and dock operations.
- Track tour numbers, fishing hours and contract guide fuel usage; review and approve contract guide and other third party provider invoices for payment.
- Work with Maintenance technicians to ensure any deficiencies with Sonora’s fleet of boats are addressed in a timely manner, and all Transport Canada Marine safety and licensing requirements are met.
- Stay aware of local fishing regulations, ensuring that Sonora Resort and all contract guides are compliant with all Department of Fisheries and Oceans recreational fishing regulations
- Ensure the financial success of the department by monitoring productivities, revenues and costs; proactively implement appropriate procedures or programs wherever necessary.
- Assist with shut down and win

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