Member Service Representative

3 weeks ago


Hornby Island, Canada First Credit Union Full time

Join First Credit Union on Hornby Island as a Member Service Representative to help our communities grow and thrive

**What's the opportunity?**

Reporting to the Branch Manager, you'll be responsible for a variety of financial and non-financial functions, including promoting and cross-selling investments and lending products and services to members. You will process routine transactions as well as open-term deposits, registered products (RRSPs, RRIF, TFSA), and member accounts and will solve routine problems with members’ accounts.

**What will you do?**
- Demonstrate professional and courteous service while communicating with all members.
- Integrate confidentiality, knowledge, accountability, and accuracy in the processing of all financial and non-financial transactions.
- Meet all regulatory requirements and internal policies and procedures.
- Incorporate and integrate the FCU vision, mission and strategic plan.
- Work and communicate effectively in a team environment.
- Maintain a current understanding of all products and services in order to assist members, as well as offer referrals of specialized requests to appropriate staff.
- Continuously update skills and knowledge related to products, services, security procedures, regulatory requirements and technological equipment (systems) for position competency.
- Completion of all tasks as required (specific and current task lists may change as necessary).

**What do you need to be successful?**
- Completion of secondary education and a minimum of one year of financial services experience or equivalent combination.
- Familiarity with using computerized systems and Microsoft Office Suite.
- Strong communication and critical thinking skills with the ability to adapt positively to change.

**Why work for us?**
- Take advantage of opportunities for career development including continuous training, education support and career planning.
- Embrace our commitment to employee wellness including a comprehensive employee and family assistance program.
- Enjoy a competitive compensation package including commission and a generous benefits program.
- Be part of a company that is dedicated to making a meaningful community impact.

**Who should apply?**

First Credit Union is a community owned financial institution. When your customers are your shareholders, it changes the way you run your business. We don’t ever have to choose between what’s best for our business, what’s best for our community, or what’s best for our members; they are one and the same. This is the cooperative advantage.

**Job Types**: Part-time, Permanent
Part-time hours: 18 per week

**Salary**: $24.17-$28.23 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We are following all local health guidelines.

Work Location: One location


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