Customer Service Representative/dispatcher

1 week ago

Acton, Canada Wheel King Transhaul Inc Full time

**Job Title: Customer Service Representative/Dispatcher**

**Location: Acton,, ON**

**Job Type: Full-Time**

**About Us**: Wheelking Transhaul Inc is a leading provider of Transportation and Logistics. We are committed to delivering exceptional customer service and operational excellence. We are currently seeking a dedicated and detail-oriented Customer Service Representative/Dispatcher to join our team in Acton.

**Job Summary**: The Customer Service Representative/Dispatcher will be responsible for managing customer inquiries, coordinating dispatch operations, and ensuring timely and efficient service delivery. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

**Key Responsibilities**:

- Schedule and dispatch service technicians to customer locations based on priority and availability.
- Maintain accurate records of customer interactions, service requests, and dispatch activities.
- Monitor and track the status of service calls to ensure timely completion.
- Resolve customer complaints and issues, escalating to management when necessary.
- Collaborate with team members to optimize dispatch operations and improve service efficiency.
- Provide customers with updates on service status and follow up to ensure satisfaction.
- Perform other related duties as assigned.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications in customer service or dispatch operations is a plus.
- Proven experience in a customer service or dispatch role, preferably in (Transportation, Logistics and Auto parts shipments).
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using dispatch software and customer relationship management (CRM) systems.
- Should be well-versed with Trans Plus Fleet Manager, Active Arrow, Ryder, RXO, Samsara, Ascent on Demand.
- Problem-solving skills and the ability to remain calm under pressure.
- Attention to detail and a commitment to accuracy.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- dispatching: 2 years (required)
- Customer Service Representative: 2 years (required)
- Auto part shipment exp: 2 years (required)
- Trans Plus Fleet Manager exp: 1 year (required)
- RXO, Ryder, Active Arrow: 1 year (required)

Work Location: In person

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