Business Analyst

2 months ago

Calgary, Canada Connect First Credit Union Full time

**About connectFirst Credit Union**

**As a credit union, we're different than a bank - and we like it that way.**

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that’s true to our co-operative principles. You’re our member, not a number. We’re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we’ve grown to become one of Alberta’s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money - it’s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.
- **Our mission**: Make money make a difference.
- **Our vision**: Do what's right for every member.
- **Our values**: Think big, act local, take charge, and make it easy.

**We’re committed to providing remarkable experiences to our members, our communities, and our employees, and we’re proud to be regarded as one of the best**:

- Named among Canada’s Most Admired Corporate Cultures by Waterstone Human Capital
- Recipient of Canada’s Best Managed Companies award for 21 consecutive years
- $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
- 750 employees
- $585 million in Member's equity

**Key Accountabilities**:

- Develops reports on user requirements, including process mapping and methodology development, by meeting with stakeholders and gathering, analyzing, and interpreting their technology needs.
- Works in a consultative role to determine needs and solutions.
- Develops decision documents, business case proposals to assist EPM leadership and Sponsors make informed decisions regarding business proposals.
- Designs, builds and standardizes business requirements documentation, collaborating with other areas of the organization to ensure consistency.
- Develops business needs evaluations summarizing the costs, benefits, risks and measurable success criteria as needed to determine options of projects.
- Translates conceptual user requirements into functional requirements by creating appropriate documentation that provide direction to developers, testers and/or the project team.
- Analyzes data and processes to making recommendations and options.
- Assists with difficult, high-level quality assurance testing activities as required.
- Advises on controls and risk management processes and practices are in place; identifies and recommends to management potential improvements or immediate risk concerns.
- Contributes to the development, implementation, and maintenance of departmental initiatives/programs.
- Supports the implementation of the established annual business plan for the department.
- Remains current on organizational practices, policies, procedures and legislative requirements; identifies areas requiring clarification or improvement and referring to management for further action.
- Act as a resource to other staff within the department.
- Establishes collaborative working relationships with staff external to the department and external networks within area of specialization.

**Experience and/or Educational Requirements**:

- 6 - 8 years experience in information technology and/or quality assurance.
- Completed a relevant certificate, diploma, degree or designation program.
- Understanding of the Systems Development Lifecycle and Business Analyst Certificate is desired.
- Knowledge of the current banking system or general banking system knowledge.
- An equivalent combination of education and experience may also be considered.

**Skills and Competencies**:

- Excellent communications skills; both written and verbal.
- Excellent critical thinking and analytical skills.
- Excellent customer service orientation.
- Excellent organizational and multi-tasking skills.
- Excellent attention to detail.

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