Recruitment & Engagement Coordinator

6 months ago

Peterborough, Canada Home Instead Full time

Recruitment and Engagement Coordinator

Benefits of Role
- Full-time role
- Competitive compensation
- Health and Insurance benefits
- Work with a dynamic and mission-driven team
- Positively impact Care Pros, clients, families and the community we serve
- Opportunities to learn, grow and contribute in a supportive environment
- Career path development

**Objective**:
The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of Care Pros (Personal Support Workers and caregivers). The Recruitment and Engagement Coordinator has the opportunity to recruit, screen, hire, train, and engage a staff of Care Pros in order to provide the highest quality service to clients.

**Primary Responsibilities**:

- Reflect the core values of 2692225 Ontario Inc., (d.b.a. an independently owned and operated Home Instead franchise).
- Answer each employment inquiry with a sense of urgency and in a friendly, professional, and knowledgeable manner.
- Develop and implement new recruitment strategies online and within the community.
- Schedule and conduct applicant phone screens and interviews in an efficient and professional manner.
- Create and maintain all employment records and related documents.
- Schedule and conduct orientation and all training including training required to meet Home Instead® Standards and additional optional training.
- Become Empower on-line training lead, develop and track training plans for Care Pros
- Develop engagement strategies that utilize the 5 caregiver needs to promote Care Pro retention and satisfaction.
- Schedule and conduct Care Pro annual reviews and performance conversations, accountabilities, and problem resolution
- Work in partnership with the Service Coordinator to coordinate Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships, and assist with the preparation and review of scheduling and training reports for internal meetings
- Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
- Prepare and publish newsletters within the established deadlines
- Evaluate and update all orientation and training materials as needed
- Plan and successfully execute all Care Pro meetings
- Monitor compliance for local and federal and provincial labor and safety laws including ESA, OHSA, WSIB, MOL
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open and effective communication with the owner, colleagues, Care Pros, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Perform other tasks and projects as assigned

**Secondary Responsibilities**:

- Conduct client/Care Pro introductions as needed
- Perform any and all other functions deemed necessary

**Education/Experience Requirements**:

- University or College graduation or the equivalent; degree preferred
- One year of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver's license

**Supervisory Responsibilities**:

- This position will be responsible for overseeing various functions performed by the Care Pro staff

**Knowledge, Skills and Abilities**:

- Must have an understanding of and uphold the policies and procedures established by 2692225 Ontario Inc., (d.b.a. an independently owned and operated Home Instead franchise)
- Must have an understanding of the Employment Standards Act
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Excel and Word
- Must have the availability to work evenings or weekends as required
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team

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