Bilingual Communications Officer

4 weeks ago

Ottawa, Canada Federal Public Service Health Care Plan Administration Authority Full time

JOB DETAILS
**Job Title**: Communications Officer

**Starting salary**: $74,144 per year

**Job Type**:Permanent, Full time

**Schedule**:Monday to Friday, 37.5 hours per week

**Location**: Ottawa (Downtown), ON, CA

**Remote work**: Hybrid Model

**Closing date**: March 22, 2024 - 23:59 Eastern Time

WHO WE ARE
The Public Service Health Care Plan (PSHCP) is a private health care benefit program sponsored by the Government of Canada, offered to public servants and other members of the federal public administration, parliamentarians, federal judges, pensioners, members of the Canadian Forces and the RCMP, and their eligible dependants. The PSHCP currently offers coverage to over 1.5 million participants.

The PSHCP Administration Authority is a corporation without share capital whose mandate is to oversee the administration of the Plan. The Administration Authority ensures that the Plan Administrator delivers benefits efficiently and effectively to PSHCP members in accordance with the Plan provisions. We have several operational and reporting responsibilities, such as:

- Ensuring that service standards outlined in the contract are met;
- Conducting audits and evaluations regarding the payment of PSHCP benefits;
- Processing appeals submitted by Plan members;
- Communicating with Plan members about their benefits;
- Providing accurate, comprehensive, and up-to-date information on Plan performance;
- Providing direction to the Administrator on the interpretation of Plan provisions; and
- Reporting incidents of fraud.

WHAT YOU WILL DO
As a Communications Officer, you will be responsible for assisting with the communications activities of the PSHCP Administration Authority. More specifically, you will:

- Write, edit and proofread various content in both French and English;
- Respond to requests for information from the membership and other stakeholders, track progress and maintain records;
- Participate in the development of communication products such as the PSHCP Bulletin, website articles and the organization’s annual report;
- Coordinate the translation of documents and website content;
- Oversee the maintenance and updating of the Administration Authority website, including monitoring website usage and identifying opportunities to increase readership;
- Provide office-wide support services such as formatting documents and presentations;
- Provide administrative support on special projects and initiatives;
- Collaborate with the Appeals area to ensure continuous coverage and allow for cross-training opportunities;
- Follow appropriate procedures to ensure that the organization meets the requirements of the _Access to Information Act_ and the _Privacy Act_ and respond to ATIP requests.

REQUIREMENTSEDUCATION AND EXPERIENCE
- Fluent bilingualism (French and English)
- Post-secondary education (University degree or College diploma)
- Minimum of 3 years of experience in a related field. A suitable combination of education and experience will be considered.

KNOWLEDGE AND SKILLS
- Excellent writing skills in French and English are essential.
- Proven experience in the development of communications products.
- Experience in operating word processing and presentation software (i.e. Microsoft Office Suite, Sharepoint), design software (Adobe Acrobat, InDesign), content management systems, HTML and cloud servers.
- Must be organized and thrive in a fast-paced environment with multiple priorities.
- Ability to analyze and synthesize data from various and multiple sources.
- Ability to work effectively under pressure, as part of a team and individually.
- Knowledge of the health insurance industry and the PSHCP is an asset.
- Knowledge of the Access to Information Act and the Privacy Act is an asset.

WHAT YOU CAN EXPECT
- Compensation: The PSHCP Administration Authority offers a competitive salary, and employees may be eligible for in-range increases and economic adjustments. Employees receive additional compensation in lieu of a pension benefit.
- Vacation and leave: Employees start with 3 weeks of paid vacation, 15 illness days, and 5 days of Family-Related Leave with pay. Employees may also benefit from other paid and unpaid leave of absence.
- Learning and Development: The PSHCP Administration Authority prioritizes career growth and professional development. You will have the full support of your leaders and colleagues to further your career through continuing education and professional development opportunities.
- Benefits: The PSHCP Administration Authority offers a comprehensive health and dental benefits package, as well as long-term disability, and life insurance.

CONDITIONS OF EMPLOYMENT
- Government of Canada Reliability Status security clearance (will be facilitated upon employment);
- The applicant must reside in Canada and within a reasonable commuting distance from the workplace;

HOW TO APPLY
Send your résumé and cover letter.

Applicants are encouraged to provide a detailed cover letter, alon

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