Non-emergency Call Taker

2 weeks ago


Vancouver, Canada E-Comm 9-1-1 Full time

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

We are looking for new talent to join us as E-Comm transforms the way we deliver 9-1-1 services to the province. In this newly created **Non-Emergency Call Taker** position, you will be integral in providing critical services to support the public in non-emergency police situations.

Working as part of our Operations Team, you will act as the first point of contact for non-emergency calls. Your ability to demonstrate patience and curiosity while communicating with our callers will be a critical success factor in this position. Your critical thinking skills will be put to good use as you determine the nature of calls, enter accurate and factual information into the computer aided dispatch (CAD) system, find solutions to caller requests and triage those that are non-police matters to the appropriate service and municipalities.

To be successful in this role, you will be:

- Committed to providing a customer-first experience for each call
- An ambitious person who has demonstrated abilities in a fast paced, dynamic working environment
- Comfortable taking ownership of your actions and behaviors
- Curious and always taking the initiative to improve processes
- Willing to learn and exhibit a high growth mindset
- Resourceful and responsive to internal team members and external clients
- Innovative and look for solutions when confronted with challenges

**What you’ll need**:

- Education | A high school diploma or equivalent
- Experience | Previous experience working in call centre or customer service role is an asset
- Computer Skills | Must be able to type a minimum of 40 WPM during a 5-minute typing test
- Effective Communication Skills | Fluent in English both orally and in writing
- Availability | Ability to commit to full-time hours during 9 month training and assessment period

**What we offer**:

- Competitive salary with comprehensive extended health and dental benefits
- Generous vacation plan
- Employee Savings Plan - employer matched contributions to a savings account
- Pension - we are members of the Municipal Pension Plan, a defined benefits fund
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm

**Security Requirements**:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3-5 years.

**Vaccination Policy**:
E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

**Job Details**:

- Job status: Regular Full-Time
- Job rate: PG 18 | $32.03 to $37.74 per hour; $66,622 - $78,499 per annum (2023 rates)
- Employee Group: CUPE, Local 8911
- Department: Operations
- Location: Vancouver, BC



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