Inside Sales/retention Representative

3 months ago

Burnaby, Canada Parkland Corporation Full time

**Competitive Benefits. Meaningful Extras. Unmatched Value.**
- A place where you can take your career in the direction you want to grow and go
- Flexible work options and summer hours for eligible employees
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

**The Opportunity**:
This inside sales representative role will be focused on three pillars: support, retention, and growth of retail fleet customers. More specifically, this role will focus on the following in priority sequence:

- ** Support** customers through periods of change (e.g., card reissuances and or migration of customers to enhanced offers and systems)
- ** Grow** the retail fleet business channel by expanding business with current customers and acquiring new customers.
- ** Retain** current retail fleet customers. Building on the above support pillar, assist customers through change and establish relationships with a larger % of our current customer base to maximize volume and margin.

This role will functionally engage with existing sales teams (commercial outside sales and key account managers), the Parkland customer experience team and internal stakeholders. The goal will be to ensure that customer needs are met and we are collectively growing the fleet business.

**Responsibilities**:

- Customer Retention_
- Perform customer outreach to support/align with key customer initiatives:

- Card activation support
- Card inactivity
- New product/service introduction etc.
- Manage customer relationships to protect existing business and avoid volume degradation.
- Sales Growth_
- Prospect sales leads and cross-selling opportunities through:

- Mining existing customer portfolios - priority.
- Actioning outside sales team leads and fleet leads submitted by site operators.
- Performing online searches and collecting competitive and industry intelligence.
- Meet and exceed new customer sales objectives.
- Follow up on leads / qualified opportunities and internal stakeholders to close the sale and ensure a smooth customer onboarding experience.
- Admin & Support_
- Manage sales opportunities in Salesforce (Customer Relationship Management software), update system with progress and
- Pass on leads over a pre-determined annual volume range to the Commercial Outside Sales team and support them as needed to qualify opportunities and close sales.
- Generate and review reports to measure ongoing progress towards objective.
- Track, measure retention campaigns.
- Escalate customer friction points to appropriate internal channels.

**Requirements**:

- A motivated self -starter, with good organizational skills
- Ability to establish effective professional relationships with customers and co-workers
- Strong computer skills
- Previous sales/retention experience
- Superior oral and written communication skills
- Strong analytical and time management skills
- Ability to work independently.
- Ability to multi-task under tight deadlines
- Familiarity with CRM systems particularly Salesforce an asset
- French language skills are an asset

**Humble. Hungry. Smart. **Does this sound like you?**

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with

**We Want You To Shine**:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

**Belonging Matters. Because You Do**:
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately - belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

**The Fine Print**:
LI-AL1

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