Order Management Specialist

7 days ago


Toronto, Canada LG Electronics Canada Full time

The Order Management Specialist manages customer orders and resolve any issues that arise in the process. Typical duties include processing a high volume of orders, responding to internal/external questions about order status, pricing, credits, proof of delivery, and product returns.

**Area of Responsibility**:
**Order Process**:

- Processing Orders-Regular, Direct, Donation, Resale and Employee sales (EDI & Manual)
- Order Maintenance e.g. Suffix changes, model substitutions, re-pricing orders, retiming
- Future order release
- Sending PO acknowledgements
- Setting up Customer model for EDI accounts

**Customer Service**:

- Responding to internal and external stakeholders regarding order status and other inquiries
- Attending weekly conference calls and meetings with customers (Major Retailers)
- 1st point of contact for any discrepancies
- Cultivate and maintain positive relationships with customers and internal stakeholders

**Returns**:

- Validating & processing Good Set returns
- Tracking Good Set Returns with delivery agents

**Reports & Maintenance**:

- Creating back order reports for major accounts and getting back to them with estimated time of arrivals on a weekly basis
- Follow up on incoming containers and appointment reports to enter exact incoming dates

**Relevant experience(s) & duration**:

- 1-3 years of relevant experience
- Excellent communication skills
- Excellent organizational skills, with high attention to detail
- Ability to meet deadlines, prioritize and maintain flexibility in a fast-paced, changing environment
- Proficient in using Microsoft Office suite (Excel proficient)
- Bachelor’s degree in Business or Supply Chain (preferred)

**Note**: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

**Conditions of Employment**:
**Equal Opportunity Employer**:



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