E-commerce Customer Service Representative

4 weeks ago

Victoria, Canada Everything Wine Full time

**POSITION TITLE**:
E-comm Customer Service Rep
**REPORTS TO**:
Store Manager, Asst. Store Manager, and Supervisors at:

- Everything Wine Millstream, 2401 Millstream Road_ (not remote)
**AVAILABILITY**:
Thursday-Saturday required, flexible outside of that: 16-30 hours per week
**All applicants must be 19+**

**VISION**

Creating a remarkable experience, as we reinvent the modern wine, beer and spirit experience by bringing excellence and innovation, without compromise.

**CORE VALUES**
- **Generosity**_

You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.
- **Humanity**_

We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbour. You are known for your authenticity, honesty, integrity and humility.
- **Innovative**_

We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, we are manically obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.
- **JEDI**_

You don’t have to be Luke Skywalker, but you make wise judgement. So Just-Eff-ing-Do-It. We are not perfect, so at times we will fail. Do not fret. Failure is an option, doing nothing isn’t. Your job description is secondary, your #1 job is making everyone around you, and the company a success.

**EXPERIENCE/SKILLS**:
Everything Wine consistently strives to achieve excellence in everything that we do. From the careful hiring decisions we make, to setting high expectations for all our employees and fostering a supportive environment where our employees can learn and grow within our organization.

We value showing compassion for one another while staying true to who we are and what we represent: Generosity, Humanity, Innovative and having a JEDI mindset. We strongly believe in a working environment where coaching and feedback are necessary for the growth and success of our employees. Customer Service Reps are excited about our vision and have values that are aligned with our organizational core values to contribute to continually building a great culture that we are proud to be a part of.

**Skills**

Excellent verbal & written communication skills
Critical thinking, problem solving and decision-making skills
Customer service and selling skills
Effective Time management skills
Customer conflict resolution
Thorough understanding of computer/ technology functions and apps

**Personality Traits**

Welcoming and friendly
Works well with others
High Integrity
Detail Oriented
Resourceful
Self starting and motivated to contribute
Coachable
Desire to be developed and grow

**Qualifications**

2-3 years retail or customer service experience
1-2 years fulfillment or e-comm experience
WSET Level 1 or applicable knowledge of the industry
Serving it Right certificate

**Company Traits**

Inclusive and open minded
People focused
Innovative
Authentic
Collaborative
Growth Oriented

**Job Type**: Part-time
Part-time hours: 24-30 per week

**Salary**: $15.65-$16.85 per hour

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

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