Housekeeping Office Coordinator

2 weeks ago

Huntsville, Canada Deerhurst Resort Full time

WHO WE ARE

Deerhurst Resort is your host to the
**true Muskoka experience**.

What is important to us

We
**CARE.**

We have
**FUN.**

We value
**INTEGRITY.**

We believe in
**TOGETHERNESS.**

**POSITION**: Housekeeping Office Coordinator

**DEPARTMENT**: Housekeeping

**REPORTS TO**: Housekeeping Supervisor

**STATUS OF POSITION**: Full-Time

**WAGE**: $17 per Hour

**JOB HIGHTLIGHTS**:AM Shift work, Office Environment

**Why Deerhurst?**

**Position Summary**

Reporting to the Housekeeping Supervisors, the Office Coordinator will provide administrative support for a variety of functions; including answering and directing internal and external guest calls, assigning housekeeping sections, coordinating laundry, and house person calls.

**Duties & Responsibilities**
- Provides exceptional and professional service to all guests and hosts
- Comfortable making decisions and recommendations for effective problem solving
- Receives and effectively directs guest calls for housekeeping items
- Follows up on internal and guest calls to ensure requests were resolved
- Utilizes walkie-talkie system to maintain contact with housekeeping colleagues
- Logs all radio calls, tracking guest’s requests
- Attends to guest complaints ensuring their need is met, dialogue is tracked, and followed-up with a leader
- Completes all other duties as assigned

**Skills, Abilities & Attributes**
- ** **Guest oriented with a sincere, helpful, caring and friendly personality
- Has exceptional phone manner
- Pays precise attention to detail, order and cleanliness
- Able to take initiative within given guidelines
- Able to evaluate and select among alternative courses of action quickly and accurately
- Has effective communication skills (verbal, listening, writing)
- Able to comfortably work with computers
- Able to adapt in a fast pace, constant changing environment within a dynamic work schedule

**Education & Experience**
- Previous housekeeping experience is an asset
- An intermediate level of competency in all Microsoft office components preferred
- High school diploma an asset

**Visa Requirements**: Must be eligible to work in Canada
- The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements._

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