Entry-level Client Experience Coordinator
2 weeks ago
**Responsibilities**:
1. Role Development: Collaborate with management to define and refine the responsibilities and objectives of the Client Experience Coordinator role.
2. Client Relationship Management: Build and nurture strong relationships with clients, seeking feedback to continuously improve service delivery.
3. Service Quality Assurance: Monitor service quality standards and identify areas for improvement to enhance the overall client experience.
4. Retail Operations: Assist in managing retail storefront operations, including inventory management and customer transactions.
5. Pick-up and Delivery Services: Support the coordination of pick-up and delivery schedules, ensuring efficient and timely service.
6. Team Support: Provide support to the operational team, including drivers and retail staff, to ensure smooth daily operations.
7. Problem Solving: Actively participate in addressing operational challenges and resolving customer complaints to maintain satisfaction.
8. Record Keeping: Assist in maintaining accurate records of client interactions, service requests, and inventory levels for analysis.
9. Compliance: Ensure compliance with safety standards and legal requirements related to transportation and garment handling.
10.Continuous Improvement: Contribute ideas and suggestions for process improvements to optimize operational efficiency and client satisfaction.
11.Training and Development: Participate in training sessions and workshops to enhance skills in customer service and operational procedures.
If you're looking for an exciting opportunity to shape the future of client experience in the dry cleaning and laundry industry, and you're eager to develop your skills in a hands-on role, we encourage you to apply. Join us in pioneering this new position and making a meaningful impact on our operations and customer satisfaction
**Salary**: $20.00-$25.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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