Resident Experience Coordinator

2 weeks ago

Halifax, Canada Shannex Full time

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a** Resident Experience/**Move In Coordinator** to join our Parkland Clayton Park team based in Halifax, Nova Scotia.

**Meaningful Benefits**

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

- Comprehensive health and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Employee discounts on select apparel, fitness, and retail partners through our Perks Program
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety

**About the Opportunity**
- Works in partnership with all operational departments to ensure movement adheres to all organizational and regulatory standards
- Works in close collaboration with Resident Experience Manager to ensure room is ready, front office is informed and
- Works in partnership with Sales Team to understand upcoming resident move in schedule and requirements
- Works with residents to arrange details of move into Parkland including scheduling moving companies, arranging removal of furniture that is not needed, etc.
- Works with residents to help design layout of suite furnishings
- Communicates upcoming move in schedule with internal operating departments
- Communicates with new residents to complete required paperwork
- Works collaboratively with new residents and key contacts to organize individual move in process
- Manages resident paperwork and files it accordingly
- Communicates with new residents to gain understanding of personal preferences, and communicates them appropriately
- Acts as resident experience liaison between the resident and operations
- Manages move in process on day of move
- Manages orientation of new residents to Parkland
- Works collaboratively with Property and Engineering team to ensure resident suites are ready for resident arrivals
- Reviews available ancillary services with residents during the move in process
- Completes required move in documentation with resident/Substitute Decision Maker

**About You**

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

- Grade 12 or GED
- Diploma or Bachelor's degree in Business Administration, Hospitality Management or equivalent
- 2 Years experience working in a Senior Living Environment or
- 5 Years experience working in a hospitality-based industry (Hotel, Retirement Living)
- Experience using YARDI ERP considered an asset

**About Us**

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.
- Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs._

Only those selected for an interview will be contacted.

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