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Customer Service Representative

5 months ago

North York, Canada Pantree (formerly GoJava & Mr. Case) Full time

Pantree (formerly GoJava & Mr. Case) is the coolest and greenest office coffee service in Toronto (and also top-rated by Google, but we're not bragging). We're all about offering fun, personalized service while maintaining a high degree of professionalism and an efficient, full-range online shopping experience that includes coffee, beverages, snacks and more. If that weren't enough, we plant a tree for every order we receive and offer recycling for products such as coffee pods, paper cups, and snack wrappers that can't be recycled by municipalities and would otherwise just go to landfill.

So where do you fit in? We are looking for someone to join our team as a full-time Customer Service Representative

We are looking for someone who is a self-starter, ambitious and will do what it takes to get the job done. We are all about creating an environment that is fun, supportive and collaborative, because we're in it together

**Responsibilities**:

- Answer inbound customer calls and provide efficient and friendly customer service.
- Input customers’ orders into internal system.
- Find solutions to customer issues and requests in a timely and professional manner.
- Following processes and working as part of a team to ensure smooth operation throughout the day.

**Qualifications**
- Post-secondary degree/diploma
- 1-2 years of experience in customer service / office administration.
- Strong organizational, time-management and communication skills.
- High sense of initiative and ability to prioritize and multi-task.
- Team-player with a personable and friendly personality.
- Demonstrated aptitude for problem-solving.
- Able to work in a fast-paced environment.
- Excellent command of spoken and written English.

**What we offer**:
Our people mean everything to us. When you join Pantree, you're joining a team of passionate, smart tree huggers who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become.

Pantree provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person