Korean-speaking Customer Service Associate

3 weeks ago


Remote, Canada Swipe Right Media Full time

Swipe Right Media is a progressive growth strategy and research firm focused on unlocking ROI through media, analytics/insights, and technology. With its headquarters in Toronto, Swipe Right helps small businesses unlock their potential through digital innovation.

Our work environment includes:

- Growth opportunities
- Wellness programs
- Work-from-home
- International workforce
- Safe work environment

**What we're looking for**:
Swipe Right Media is looking for a Customer Service Associate to join our growing team servicing our client portfolio in Vancouver and Toronto. As the first point of contact for clients, you will act as the liaison between our Marketing and Customer Success. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.

You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.

**Responsibilities**:

- Assist customers with inquiries, concerns, and requests
- Handle and resolve customer complaints in a professional and timely manner
- Maintain accurate customer records and update information as needed
- Perform data entry tasks to input customer information into the system
- Analyze customer interactions to identify trends and areas for improvement
- Collaborate with other team members to ensure customer satisfaction

**Requirements**:

- Good communication skills in English, both verbal and written
- Fluency in Korean is a must
- Strong problem-solving abilities and attention to detail
- Ability to handle high call volumes and work in a fast-paced environment
- Proficiency in data entry and computer skills
- Prior experience in customer service or a related field is preferred
- Multilingual skills are an advantage

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or requirements of the position at any time based on business needs.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $15.50-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: Remote

Expected start date: 2023-11-27



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