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Business Process Documentation Analyst
3 months ago
Job Close Date: Feb 20, 2024**File Number**:923
**Service Area**: Finance Supports
**Division**: Financial Services
**Employee Group**: Local 101
**Job Type**: Full-Time Permanent
**Number of Openings**: 1
**Summary of Duties**:
Reporting to a Manager, the Business Process Documentation Analyst assists with performing business process reviews and developing documentation for operational and legislative requirements, including; business process workflows, training materials and standard operating procedures.
**Work Performed**:
- Documents current and desired future state business process integrating multiple systems or Service Areas.
- Assists with developing training materials and Standard Operating Procedures (SOP).
- Organizes and interviews internal staff to gather business process related information.
- Assists in business process reviews leading to recommendations for process change including new or improved business systems. Assists with developing net change documentation.
- Participates in software projects to assist with transition to the upgrade or new software.
- Collaborates with others in the Service Area to establish procedures and processes for business process documentation including storage, verification/review, and maintenance, as required.
- Develops business process documentation best practices and templates.
- Collects information, reviews best practices and interacts with other municipalities to support business process documentation activities.
- Follows records retention guidelines and policies.
- Performs related duties as assigned.
**Qualifications**:
- Completion of a two-year college diploma in accounting or business with an accounting/finance focus, and certification as follows is a job requirement:
- International Institute of Business Analysis (IIBA) Entry Certificate in Business Analysis (ECBA), or
- Project Management Institute (PMI) Certified Associate in Project Management (CAPM) designation, or
- completion of Lean Six Sigma Yellow Belt.
**Experience**:
- Two years of related experience.
**Specialized Training & Licenses**:
- Demonstrated effective verbal and written communication skills to interview employees and collect information, develop procedures, training materials and videos.
- Demonstrated proficiency in Microsoft Office (including VISIO) and Enterprise Resource Planning (ERP) Systems.
**Compensation & Other Information**:
$48,010 - $67,505 (Level 9)
This posting is for one (1) permanent full-time position.
This position is currently under review.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: In office.
**NOTE**: Applicants may be required to complete a job related test.
**Police Record Check**:
**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
