Part-time Student Services Representative

4 days ago

Ottawa, Canada Algonquin College Full time

Department:
Welcome Centre (Angela Briggs)

Position Type:
Part-Time Support

Salary Range:
$27.87-$32.29-Hourly

Scheduled Weekly Hours:
24

Anticipated Start Date:
May 01, 2024

Length of Contract:
n/a

Posting Information

Posting Closing Date:
March 25, 2024

Please note: jobs are posted until 11:59 pm on the job closing date.

**Job Description**:
Reporting to the Manager, Counselling Services and Welcome Centre for Student Support Services, the incumbent is responsible for providing comprehensive clerical and reception services to support student and client access to Student Support Services, primarily the Centre for Accessible Learning (CAL), Counselling Services, and General inquiries with regards to Student Support Services. The Incumbent will also be called upon for general navigation across the College per student inquiries. The incumbent is responsible for collection of data sets, and cross trains amongst the team of Student service representatives at the Welcome Centre to collect and record data sets for the Department dashboards and Net Promoter Scores.

The Student Services Representative is very often the first point of contact for both Student Support Services and the College and is responsible to set a positive, professional tone in interactions with all clients, dealing primarily with highly sensitive, confidential matters that often require the incumbent to assess a client’s emotional state or demeanor. The incumbent is an integral team member within the College and Student Support Services.

Required Qualifications:
- One (1) year certificate in Office Administration or equivalent;- Three (3) years practical experience in a “high demand” client-service setting in an educational institution or equivalent experience in a similar setting;- Work experience in a complex detail-oriented, customer service driven computerized office setting;- Experience in Microsoft Office and/or certification in Outlook, Excel, Word and PowerPoint. Office experience with web publishing software;-
- Proven ability to handle inquiries with respect, confidence, and tact;- Exceptional verbal and written communication skills with great attention to detail;- Strong interpersonal skills and proven ability to build professional relationships with a variety of stakeholders;- Strong organizational skills with the ability to manage time effectively, adapt to changing priorities and work under tight timelines.

Anticipated Schedule:
Monday, Tuesday, Wednesday: 8:30AM-5:00PM
- This position is paid at Payband E - Comparator
- Vacancy for P14298

This position is eligible for hybrid work in conjunction with the College's _Flexible Work Arrangement Policy_.

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