National Operations Manager

2 weeks ago

London, Canada STIHL Limited Full time

STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have an immediate opening at our London head office for a fulltime **National Operations Manager** reporting to the President.
- **Key responsibilities**:_
- Ensure smooth operations in three distribution centres (London, ON, Moncton NB, Acheson, AB) and a sales office in Quebec City
- Responsible for a team of 6 Customer Service Representatives
- Look for opportunities to improve operation management systems, processes and best practices
- Work with Distribution Centre Managers to purchase materials, plan inventory and oversee warehouse efficiency
- Formulate strategic and operational objectives
- Review financial data and use it to look for opportunities to improve profitability
- Preparation and management of budgets and forecasts including capital expenditures, and expense allocation for the ongoing financial achievement of the organization
- Perform quality controls and monitor production KPI’s
- Recruit, train and supervise staff
- Look for opportunities to increase quality and efficiency of the Customer Service team
- Foster excellent relationships with cross-functional groups
- Drive a positive, employee-focused culture allowing for the teams growth and development, through effective performance management, training and mentoring
- **Qualifications**:_
- Bachelor’s degree in a related discipline
- 7-10 years progressive experience in an Operations or similar role
- Experience with Logistics and Transportation
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- Analytical and decision making skills
- Travel to locations outside London, Ontario 1-2 times per year
- Excellent written and oral communication skills
- Knowledge of the Outdoor Power Equipment industry is an asset
- Bilingualism (French) is an asset
- **What we offer**:_
- Competitive salary including Annual Bonus
- Company paid benefits ( health, dental, short term disability, long term disability, life insurance)
- Above average company pension plan
- Company vehicle
- **We thank all applicants for their interest; however, only those under consideration will be contacted.**_

Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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