Reservation Agent- Hotels
3 weeks ago
Rodd Hotels and Resorts has an immediate opening for a friendly service oriented person to work in our Central Reservations Office located in Charlottetown.
**Responsibilities**:
- Take reservations
- Be knowledgeable of all properties: packages offered, room descriptions, facilities, etc.
- Be knowledgeable of all computer programs: package builder, golf reservations, EveryStay list, etc.
- Attend all site inspections
- Communication of all information pertaining to the hotels or golf courses
- Communication between the other operators, front desk staff and golf courses
- Prepare literature requests for mailing
- Be pleasant, friendly and understanding to all callers and follow call standards
- Participate in training and coaching sessions
- Follow all guidelines listed in the Employee Handbook and any that the supervisor has put in place
- Be knowledgeable with the EveryStay programs and assist in making member cards, mail outs, etc.
- Work as a team player
- Be a source of new ideas to improve the department
- Assist in mail outs and sort mail for posting
- Literature Requests
SKILLS, ABILITIES AND QUALIFICATIONS:
- Good Organizational skills.
- Excellent written and verbal communication skills.
- Ability to plan, prioritize and complete multiple projects in a timely manner.
- Proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel.
Being bilingual in French and English, considered an asset.
Must be available to work days, evenings and weekends
**Job Types**: Full-time, Permanent
**Salary**: From $15.50 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English and French (preferred)
Work Location: In person
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