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Reservation Agent- Hotels

8 months ago

Charlottetown, Canada Rodd Hotels and Resorts Full time

Rodd Hotels and Resorts has an immediate opening for a friendly service oriented person to work in our Central Reservations Office located in Charlottetown.

**Responsibilities**:

- Take reservations
- Be knowledgeable of all properties: packages offered, room descriptions, facilities, etc.
- Be knowledgeable of all computer programs: package builder, golf reservations, EveryStay list, etc.
- Attend all site inspections
- Communication of all information pertaining to the hotels or golf courses
- Communication between the other operators, front desk staff and golf courses
- Prepare literature requests for mailing
- Be pleasant, friendly and understanding to all callers and follow call standards
- Participate in training and coaching sessions
- Follow all guidelines listed in the Employee Handbook and any that the supervisor has put in place
- Be knowledgeable with the EveryStay programs and assist in making member cards, mail outs, etc.
- Work as a team player
- Be a source of new ideas to improve the department
- Assist in mail outs and sort mail for posting
- Literature Requests

SKILLS, ABILITIES AND QUALIFICATIONS:

- Good Organizational skills.
- Excellent written and verbal communication skills.
- Ability to plan, prioritize and complete multiple projects in a timely manner.
- Proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel.

Being bilingual in French and English, considered an asset.

Must be available to work days, evenings and weekends

**Job Types**: Full-time, Permanent

**Salary**: From $15.50 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English and French (preferred)

Work Location: In person