Manager, Disability Management

2 weeks ago

Toronto, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The primary function of the Manager, Disability Management is to ensure the effective and efficient day-to-day administration and operation of Disability Management and the Disability Management team to ensure regulatory obligations and processing timelines are met. The Manager, Disability Management is also the liaison with the provincial workers' compensation boards, disability insurers and all internal partners at the operations level.

**Key Functions & Accountabilities**:

- Provide strategic direction, administrative oversight and policy interpretation regarding DM programs and accommodations in accordance with policies, legislation and industry best practices across Canada to mitigate and minimize risk
- Provide leadership, training, coaching, case reviews and performance manage the Disability Case Managers
- Lead by example, motivate, collaborate and empower DM team to foster autonomy and positive morale
- Develop, review and update all DM policies, procedures, manuals, job aids and process maps
- Subject matter experts for DM, Duty to Accommodate, Human Rights, Privacy, Workers' Compensation, Occupational Risk Factors and Disability Plans
- Liaise and develop relationships with the provincial workers' compensation boards across Canada
- Identify and resolve gaps, provide education and manage escalations on WCB claims handling and decisions (EA, CM, Operations, RTWS & Payroll)
- Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies with focus on mitigating and minimizing WCB costs
- Oversee, coordinate, collaborate and provide expertise to DCM's, Branch and Legal regarding opportunities to appeal WCB claims
- Ensure yearly development and consistent use of the Appeals Spreadsheet
- Lead, represent, liaise with LR, Legal, the insurer and coordinate IME's on insured claim appeals/grievances
- Liaise, develop relationships and manage SLA requirements with disability insurers
- Identify, resolve gaps, provide education and manage escalations related to insurer claim decisions
- Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies for the reduction of disability insurance premiums & benefit costs
- Develop, build partnerships and collaborate with all Branches, Leaves, ECT, Payroll, OHS, LR/HR, Legal & CSEQ to ensure strong understanding of DM programs
- Provide leadership, coaching, direction and support to branch managers on DM and return to work protocols and policies
- Develop, build strong relationships and collaborate with union representatives
- Participate in DM related committees & projects as needed (UMHQ, GDIP committees, UBY, EI PRP, Days Lost Task Force, etc.)
- Develop, review, update and collaborate with HRIT on all functions related to DMIS (AIIM)
- Develop letters and templates required for effective case management, communication and documentation
- Advise and collaborate with HRIT on DM reporting/dashboard requirements and development
- Develop, review, consult with stakeholders and update all DM related KB content
- Identify, research, collaborate and provide guidance to resolve process gaps
- Develop DM training materials and oversee/provide DM training
- Collaborate with Branches and CSEQ to develop and maintain a depository of all PDA/CDA's and available modified work positions
- Develop and oversee strategic migration of shared drive content to newly created SharePoint DM site
- Solid cross functional understanding of all Branch and Corporate Attendance processes to ensure seamless and consistent service delivery by DM Managers (required for absence coverage)
- Create content and facilitate quarterly and ad hoc DM team meetings
- Assist team with caseload during periods of high case volume
- Assist the team in the development and achievement of ePerformance and stretch goals
- Identify, provide recommendations and work with LR on required CBA changes during collective bargaining

**Qualifications**
- A minimum of 8 years Disability Management experience
- A minimum of 5 years in a leadership role, with direct reports
- Exceptional relationship management with external and internal clients
- Excellent problem-solving and decision-making skills
- Analytical skills with a strong attention to detail
- CDMP Certification (Certified Disability Management Professional) or equivalent an asset
- University or college degree in a health care related field of study, such as occupational health nurse, rehabilitation therapy, occupational therapy preferred
- Knowledge of disability management best practice
- Knowledge of insurance legislation and various government programs
- Knowledge of ergonomic

  • Disability Case Manager

    4 weeks ago

    Toronto, Canada LifeWorks Full time

    Build a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...

  • Disability Management Specialist

    6 days ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: Non Union - Job Number: J0823-1083 - Job Title: Disability Management Specialist - Job Type: Permanent Full Time - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Human Resources - Job Classification: S4 - Role Designation:- Open Positions: 1 - Posting Date: August 24, 2023 - Closing Date: September 8, 2023 -...

  • Disability Case Manager

    3 weeks ago

    Toronto, Canada Canada Life Full time

    Job Description We are looking for a Disability Case Manager in Toronto. Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to...

  • Disability Claims Manager

    4 weeks ago

    Toronto, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Disability Management Advisor

    3 weeks ago

    Toronto, ON, Canada Nuclear Waste Management Organization (NWMO) Full time

    Founded in 2002, the Nuclear Waste Management Organization (NWMO) is a not-for-profit organization tasked with the safe, long-term management of Canada’s intermediate- and high-level radioactive waste, in a manner that protects people and the environment for generations to come. The NWMO has been guided for more than 20 years by a dedicated team of...

  • Disability Case Manager

    6 days ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Disability Management Company, Smartsimple

    4 weeks ago

    Toronto, Canada Axia Health - A division at North York General Hospital Full time

    **Job Title and Description**: **Disability Management Company, SmartSimple, Independent Medical Examinations** We are currently looking to hire additional Administrative Assistants at Axia Health, a third party independent medical assessment and treatment facility. Axia Health is a division of North York General Hospital. **Qualifications**: Ideal...

  • Condominium Manager

    5 days ago

    Toronto, Canada 360 Community Management Ltd. Full time

    360 Community Management is currently looking for exceptional people to join our outstanding team. We are currently recruiting for licensed **Condominium** **Managers** for our **Toronto, GTA** and **West-End **portfolios. This is a great opportunity to work with a company that is people focused. **Qualifications & Requirements** - General Property Manager...

  • Disability Claims Specialist

    5 days ago

    Toronto, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Ability Management Consultant

    4 weeks ago

    Toronto, Canada ACCLAIM ABILITY MANAGEMENT INC. Full time

    **Ability Management Consultant (AMC)** Are you passionate about health, wellness and playing a positive role in assisting individuals in their return to work? Do you enjoy working in a dynamic, flexible and collaborative environment where you are encouraged to share your ideas? Are you well organized with strong customer service skills and able to...

  • HR Manager Occupational Health, Safety

    4 weeks ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 44420 **Job Category**:Human Resources **Division & Section**:People & Equity, Occupational Health, Safety & Wellness **Work Location**:Metro Hall, 55 John Street, Toronto **Job Type & Duration**:Full-time, Permanent **Salary**:$122,305.00 - $163,639.00, PSG #TM2078 and wage grade 8. **Shift Information**: Monday to Friday, 35 hours per...

  • Nurse Case Manager, Disability Management

    2 weeks ago

    Toronto, ON, Canada Bayshore HealthCare Full time

    This position will be a single point of contact offering case management support services to plan members. Act as a resource to Pharmacies, and Patient Support Programs and continuous support for plan members for on‐going support with coverage, access to medications, and reimbursement navigation. This position reports into the Program Manager, Payor...

  • Nurse Case Manager, Disability Management

    2 weeks ago

    Toronto, ON, Canada Bayshore HealthCare Full time

    This position will be a single point of contact offering case management support services to plan members. Act as a resource to Pharmacies, and Patient Support Programs and continuous support for plan members for on‐going support with coverage, access to medications, and reimbursement navigation. This position reports into the Program Manager, Payor...

  • Project Manager

    6 days ago

    Toronto, Canada Toronto School of Management Full time

    **Job Title**: Project Manager **Location**: Toronto, ON **Department**: Enterprise Systems and Digital Transformation, GUS Canada Colleges **Job Type** Full-Time, Permanent **Reports to**: Director, Technology Project Management **About the Company** GUS Canada Colleges is a division of GUS Canada and part of the Global University Systems (GUS)...

  • Manager, Facilities Management Services

    7 days ago

    Toronto, Canada Angus Consulting Management Limited Full time

    ACML’s Management team is hiring! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of experience throughout...

  • Assistant Store Manager

    2 days ago

    Toronto, Canada Lindt Retail Management Full time

    **Responsibilities**: - Assist with the management of the daily operations of Lindt Chocolate Shop - Assist with generating and driving corporate sales - Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines - Monitor sales and labour issues on a daily basis with a goal to maximize store...

  • Air Canada Hiring

    3 weeks ago

    Toronto, ON, Canada Air Canada Full time

    Job Description: Attend and represent Air Canada at review/appeal meetings with the insurer and/or appeals/tribunal hearings with the appropriate workplace safety board/commission [ads1] Job Responsibilities: Identify early intervention opportunities and potential candidates for the stay at work program Initiate and maintain contact with employees,...

  • Manager, Facilities Management Services

    4 weeks ago

    Toronto, Ontario, Canada Angus Consulting Management Limited Full time

    ACML's Management team is growing Are you looking for a challenging and rewarding career with Canada's leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you WHO ARE WE? With over 50 years of experience throughout North...

  • Regional Retail Manager

    2 days ago

    Toronto, Canada Lindt Retail Management Full time

    Reporting to the Director, Retail Stores, the Regional Manager is responsible for achieving the sales & store profitability targets for the Lindt Canada Retail Chocolate Shops within a specific region, consisting of multiple stores. The Regional Manager will be a highly influential Brand Ambassador for Lindt Canada, with strong motivational skills, taking...

  • Content & Social Media Specialist

    6 days ago

    Toronto, Canada Disability Credit Canada Full time

    Disability Credit Canada is dedicated to helping disabled Canadians. We are seeking a talented and experienced Social Media and content Specialist to join our marketing team and help us achieve our goals through creative and engaging social media and content strategies. **Position Overview**: As a Social Media and content specialist at Disability Credit...