Regional Retail Manager
2 weeks ago
Reporting to the Director, Retail Stores, the Regional Manager is responsible for achieving the sales & store profitability targets for the Lindt Canada Retail Chocolate Shops within a specific region, consisting of multiple stores. The Regional Manager will be a highly influential Brand Ambassador for Lindt Canada, with strong motivational skills, taking great strides to ensure an exceptional customer and employee experience at Lindt Retail Shops by providing a high level of leadership, support and direction to the Retail Store Management Teams.
**Responsibilities**:
Achieving Sales & Profitability Targets
- Develop and implement a region-specific plan to achieve sales & profitability targets, actively advocating for all Lindt Retail sales formats, contributing to maximizing business potential for all of D2C
- Coach and motivate teams to achieve high performance standards, providing regular recognition of contributions
- Analyze data regularly, deliver clear conclusions and actions to diverse audiences, provide quarterly business updates
- Oversee the implementation of merchandising initiatives and promotional activity to directive at stores, maintaining brand presentation standards, and increasing brand equity
- Uphold exemplary customer service values through behavior modeling, guideline establishment, and reviewing top sellers & sell-through reporting to support and identify increased sales potential
Operational Excellence
- Ensure operational activities, including administration, processes, and health & safety, are implemented to expectation in Retail Shops within the region
- Act as a resource to Retail Store Managers for matters related to product information, merchandising standards, operations guidelines and inventory control
- Maintain consistent in-store execution standards for shop specific and Company processes, policies, procedures, merchandising, and selling strategies; support activities related to new store activities, renovations and closures as required
- Provide feedback and collaborate with partners to address and overcome business challenges; continuously seek opportunities to improve processes and efficiencies, ensure compliance with all laws, regulations, and company policies, and communicate all pertinent company information to stores
Leadership, Development, & Performance Management
- Develop & implement recruitment & retention plans for high calibre leaders, ensuring key role vacancies are filled promptly
- Train, coach, develop, motivate, inspire Retail teams for high engagement, provide a safe and inclusive work environment; identify and develop high-potential in-store talent
- Drive accountability with store management on sales goals, budget management (P&L reviews), and cost control (payroll, supplies, etc); provide regular team feedback and coaching
- Partner with Recruitment on market conditions, hiring & retention goals; address performance concerns promptly, partner with HR on employee relations
- Seek self-leadership development opportunities
**Qualifications**:
- 5 years of retail management experience, including multi-unit environments
- Post-secondary education in hospitality, retail, or related field
- Strong communication skills; ability to lead diverse teams to deliver tangible results
- Motivated to create customer-centric cultures of excellence
- Excellent interpersonal, communication, and people management skills
- Ability to work autonomously, analyze data (including P&L statements), and use POS systems. Computer literacy in Microsoft, Excel and Outlook
- Ability to lead teams remotely, ensuring consistency in execution
- Experience in merchandising premium products, strong customer service and selling skills
- Ability to use tact and discretion when sensitive situations arise
- Bilingualism is an asset
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #CORPORATE #LI-LINDTCA #LI-Hybrid #LI-DT1
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