Regional Manager

4 weeks ago

Edmonton, Canada Hearinglife Ltd. Full time

HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and the benefits of hearing devices._
- At HearingLife we are the Modern Hearing Care Professionals: Our Purpose is to provide Life-Changing Hearing Health with a Mission of Helping More People Hear Better._

**Scope**

**This role will be supporting our clinics in Edmonton and Northern Alberta and will require frequent travel to these regions including remote communities.**

***Reporting to the Divisional Sales Director, the Regional Manager is responsible for developing new business and maintain existing customer accounts for a specific territory/geographical area/region of the Company. To meet and exceed short
- and long-term territory sales plans and objectives established in the Company’s Business Plan. To provide exceptional customer service and represent the Company to the customer in an exemplary and professional manner.

**Duties and Responsibilities**
- Sole representative for a specified territory/geographical region responsible for developing new business through identifying and assessing sales opportunities
- Build and maintain long-term relationships with customers such as dispensers, teachers, audiologists, and speech/language pathologists to achieve territory sales goals and to leverage additional opportunities
- Create new business partners for increased sales growth
- Responsible for preparing and conducting technical presentations and demonstrations when appropriate
- Frequent travel to customers and potential customers’ facilities providing them with information and support as required to secure business
- Provide a high level of customer service to ensure customer satisfaction with the Company’s products and services
- Responsible for meeting annual sales quotas
- Evaluate territory performance against established objectives and guidelines (such as sales forecasts, budget, number of new accounts, gross margins, etc.) and take appropriate action to improve performance
- Communicate customer requirements and request support from other departments as necessary to assist in achieving established objectives
- Assist in establishing sales objectives for the territory in cooperation with the Sales Manager
- Assist in developing and maintaining a territory coverage plan which defines the type of support and frequency of customer contact required to meet territory goals
- Recommend areas of future growth potential such as new market strategies, etc.
- Assure that sales activities in the territory comply with the Company’s sales policies and procedures
- Trainer for in-house staff and customers to expand their knowledge of the Company’s products and services
- Maintain Navision and ACT databases of customer information
- Provide all aspects of account maintenance
- Work closely with the Customer Service team to achieve territory sales goals and ensure full and timely revenue recognition.
- Provide timely reporting of activities in the field and special reporting to assist in business and product planning.
- Provide product performance feedback to Sales and Service Manager or Technical experts within the Company
- Work with the Marketing team to represent the Company at various conferences, seminars, workshop development and presentation, and trade shows when appropriate
- May perform special projects as assigned
- All other duties as assigned

**Education and Experience**
- A related post secondary degree is required with previous experience selling to healthcare professionals preferred
- Excellent verbal and written communication skills and interpersonal skills to interact with customers
- Excellent presentation, negotiation, and organizational skills with technical aptitude
- Must have a minimum of 5+ years of general selling experience
- Ability to represent the Company in a professional and courteous manner

**Accommodation**
- While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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