Tech Support Specialist

5 days ago


Etobicoke, Canada Inheritus Inc. Full time

**Position Overview**

As a Tech Support Specialist, you will be the first point of contact for our clients, providing timely and effective technical support to resolve their issues. You will work closely with our development and product teams to ensure that our clients receive the best possible service and support. This role requires strong problem-solving skills, a deep understanding of our software products, and a passion for helping customers succeed.

**Key Responsibilities**
- Diagnose and troubleshoot software issues, providing clear and concise solutions to clients.
- Document and track support requests and resolutions using our ticketing system.
- Collaborate with the development and product teams to identify and escalate complex issues.
- Create and maintain user guides, FAQs, and other support documentation to assist clients.
- Conduct training sessions and webinars to help clients understand and use our software effectively.
- Monitor and report on support metrics, identifying areas for improvement.
- Stay up-to-date with the latest product features and updates to provide accurate and current support.

**Qualifications**
- Proven experience as a Tech Support Specialist or in a similar technical support role, preferably within the FinTech or software industry.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems and support tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

**Benefits**
- Competitive salary and potential for performance-based bonuses.
- Flexible working hours and remote work options.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and growth.
- A collaborative and innovative work environment.
- The chance to be part of a company that is transforming the financial services industry.

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Work from home

Flexible Language Requirement:

- French not required

**Education**:

- Bachelor's Degree (required)

Work Location: Hybrid remote in Etobicoke, ON M9W 5Z8

Expected start date: 2024-07-04



  • Etobicoke, Canada CDW Full time

    **Description** Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. At CDW, we make it happen, together. Trust, connection, and...


  • Etobicoke, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly responds to the wishes, hopes, dreams and aspirations of each person living with us. Montage Support Services is committed to providing quality support to people with complex support needs. This is accomplished through a shared focus of...


  • Etobicoke, Canada Montage Support Services Full time

    Accounts Payable Specialist (Full-time, 12-months contract, Admin) Montage Support Services is a leading service provider that offers innovative and individualized services that directly respond to the wishes, hopes, dreams and aspirations of each person we support. Montage has a demonstrated commitment to quality customer service practices and person...


  • Etobicoke, Ontario, Canada Support Ontario Youth Full time

    Introduction:Support Ontario Youth is committed to our team members and clients. We work very hard to foster a culture that allows us to be our authentic selves. We know that clear communication, collaboration, and teamwork is the key to a successful workplace.We are looking for Administrative Specialist to help support our driven, focused and expanding...


  • Etobicoke, Canada Support Ontario Youth Full time

    **Introduction**: Support Ontario Youth is committed to our team members and clients. We work very hard to foster a culture that allows us to be our authentic selves. We know that clear communication, collaboration, and teamwork is the key to a successful workplace. We are looking for **Administrative Specialist **to help support our driven, focused and...

  • IT Support Specialist

    2 weeks ago


    Etobicoke, Canada Dymin Steel Full time

    Pipe & Piling Supplies Ltd. has an opening for an enthusiastic, self starter to join us in the role of IT Application Support Specialist. We offer a competitive compensation package with dental, medical, vision, LTD coverage. This is a full-time permanent role with a well-established organization. **Duties/responsibilities** - Manage and triage support...

  • Shoe Specialist

    4 weeks ago


    Etobicoke, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Shoe Specialist - RETAIL Department Specialist Full-Time Permanent - Reporting to _Store Leader - Sherway Garden, Etobicoke, Ontario_ OWN YOUR STYLE AND YOUR FUTURE Harry Rosen is a retailer of fine...


  • Etobicoke, Canada Freshstone Brands Inc. Full time

    : The ERP Support Specialist is responsible for providing user support and training on the Microsoft Navision systems (2015 & 2018). They will also be responsible for maintaining the Master Data to ensure optimum level of data accuracy and system integrity. Key areas of responsibility include resolving system issues, end user support and training, master...


  • Etobicoke, Canada Humber Full time

    **Faculty Support Digital Specialist - Innovative Learning - I/O** - (26233) **Find Your Spot at Humber**: At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means...


  • Etobicoke, Canada LAMP Community Health Centre Full time

    **Decision Support Specialist** **Organizational Performance** **Full-Time Permanent: 35 Hours per week** **Expected Start Date: July 31, 2023** **Salary Range: $60,468 - $72,254 per year** **Number of Positions: 1** LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and...


  • Etobicoke, Canada Litcom Consulting Inc. Full time

    **Overview** **Responsibilities** - Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases. - Provide targeted user training that equips end-users with the skills necessary to follow troubleshooting guides and resolve basic technical problems. - Conduct daily system checks of boardroom...

  • Site Plan Tech.

    2 weeks ago


    Etobicoke, Canada Contempo Studio Full time

    **This Opportunity**: **Contempo Studio is looking for an experienced Site Plan Technologist & Zoning By-Law Specialist with a strong knowledge of Site Plan Productions & Coordination to join our team. The Site Plan Specialist supports the design development production and has a strong understanding of the required Zoning By-law requirements, as well as the...


  • Etobicoke, Canada Red Label Vacations Full time

    **Position**:VIP Support Specialist **Reports to**:Director Suppliers Start Partner VIP Sports **Location**:Head Office, Toronto, Ontario (temporarily remote) **The Opportunity** **Job Duties** - Answer calls in timely, courteous and professional manner - Process bookings with accuracy and detail and re-book clients if required - Create and maintain...


  • Etobicoke, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Merchandiser, which we call a Product Process Specialist at Best Buy. As a Merchandiser, you will keep our store looking great. No experience required, we will equip you with the skills and knowledge to confidently assist our customers. Join us and grow your career...


  • Etobicoke, Canada ChargeLab Inc. Full time

    **Role overview** ChargeLab is on the lookout for a Hardware Support Specialist for EV Charging to join our Customer Support team. This role is crucial for ensuring the optimal performance and reliability of our EV charging stations through advanced technical investigation, direct collaboration with support teams, and proactive management of hardware...

  • Maintenance Tech

    1 week ago


    Etobicoke, Canada ISS Full time

    **Hourly Wage** ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is C$28 per hour-C$28 per hour. **Key Purpose** As a Facility Maintenance Technician with ISS, you will be responsible for...


  • Etobicoke, Ontario, Canada ChargeLab Inc. Full time

    Role overviewChargeLab is on the lookout for a Hardware Support Specialist for EV Charging to join our Customer Support team. This role is crucial for ensuring the optimal performance and reliability of our EV charging stations through advanced technical investigation, direct collaboration with support teams, and proactive management of hardware issues.As a...


  • Etobicoke, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Etobicoke, Ontario, Canada Schlegel Villages Full time

    The Village of Humber Heights located in Mississauga, Ontario has an exciting opportunity for a Medication Tech to join their Retirement Team.Current openings: Temporary Full Time Evenings. Temporary Part Time Days. Temporary Part Time Evenings.How Schlegel Villages supports our Team Members:Ongoing Education & Training Opportunities for Advancement Health &...


  • Etobicoke, Canada Schlegel Villages Full time

    **The Village of Humber Heights** located in **Mississauga, Ontario **has an exciting opportunity for a** Medication Tech **to join their Retirement Team. Current openings: - Temporary Full Time Evenings. - Temporary Part Time Days. - Temporary Part Time Evenings. **How Schlegel Villages supports our Team Members**: - Ongoing Education & Training -...