Director, Life Science Customer Excellence

1 month ago

Toronto, Canada Khure Health Inc. Full time

**Location**: Toronto, Ontario, Canada (Hybrid)

About Us: HEALWELL AI is a healthcare technology company focused on AI and data science for preventative care. Khure Health Inc. is a subsidiary of HEALWELL AI. Khure Health is a rapidly growing AI health technology company and an emerging leader in AI-enabled clinical intelligence.

Position Overview: Khure Health is looking to add to it’s executive leadership team an experienced Director, Life Science Customer Excellence, to further accelerate the rapid adoption of its technology by Canadian healthcare providers and innovative Canadian Pharmaceutical manufacturers. The Khure Health platform allows physicians to practice proactive, preventative care and to identify high-risk and potentially undiagnosed, rare and complex disease patients in their practice, using proprietary algorithms, natural language processing, machine learning and soon to come, generative AI techniques. The result is that patients with rare and complex conditions get the care they need faster, lives are improved, and over-burdened physicians get the unique support our innovative technology can provide.

As the Director, Life Science Customer Excellence, Canada, you will play a crucial role in driving our growth and success by ultimately delivering on our corporate performance objectives, including achievement of our corporate revenue and profitability targets with Life Science companies. In this role you will be responsible for the development and execution of our annual strategic customer excellence plan, objectives, strategies, budget adherence, promotional tactics, conference schedule/budget/attendance, customer contracts/relationships/ and reporting. You will support and partner with Marketing on promotional materials development, and support leadership in obtaining and maintaining key strategic partnerships. This is a national leadership role, with extensive travel requirements within Canada and occasionally internationally.

Key Responsibilities:

- 1. Life Science Customer Growth:_
- Develop and execute the annual customer excellence and growth plan, priorities, metrics, goals, to support the company's corporate revenue and profitability objectives, key metrics, market penetration and customer acquisition strategies.
- Lead sales strategies and relationships with key customers and partners to drive and achieve corporate financial objectives.
- Maintain current customer relationships and achieve customer satisfaction well-beyond customer stated requirements (excellence is your mandate).
- 2. Cross-Functional Team and Customer Agreement(s) Management:_
- Work closely with technical product and clinical leads to achieve customer project goals, on time reporting and overall SoW and MSA deliverables and agreed upon terms.
- 3. Brand and Communication Strategy:_
- Collaborate with Marketing to develop and implement cohesive marketing plans to increase brand awareness across the healthcare provider community and Life Sciences Industry in Canada.
- 4. Product Marketing Strategy:_
- Support the development of the product marketing strategy, including promotional initiatives, campaigns and supporting materials, key messages, omni-channel approaches, including the management of Khure’s social media platforms, online presence (website(s) including design, messaging, SEO, SEM, etc.) to drive customer awareness and adoption.
- Develop new product launch strategies, including collateral, key messages, presentations, content, and digital strategies.
- 5. Budget Management and Reporting:_
- Develop and maintain the approved Life Science Customer Excellence department's budget.
- Prepare regular reports and presentations on sales performance metrics for the executive team including weekly revenue forecast updates and customer algorithm pipeline prioritization.
- Effective use and ownership of the company’s CRM system as it applies to the team’s use of CRM to optimize customer (healthcare provider and pharma) performance.
- 6. Market Analysis and Research:_
- Conduct market analysis and research while monitoring industry trends and competitor activities to identify challenges and opportunities for growth.
- Provide guidance, feedback, and ideas to organize effective marketing and sales initiatives and projects.

**Qualifications**:

- 5+ years of product sales and or product marketing experience
- Experience working in the Life Sciences is required;
- Demonstrable experience designing and implementing successful strategic commercial plans.
- Experience with CRM software and digital marketing tools and techniques
- Strong leadership skills and business acumen required
- Excellent communication skills.
- Strong analytical and project management skills.
- Strategic mindset, with the ability to make difficult decisions.
- BSc degree. MBA preferable.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of q

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