Business Development Advisor

2 weeks ago

Kelowna, Canada Bannister Automotive Group Full time

**The Bannister Automotive Group **is seeking customer-focused Business Development Centre Advisors to join our team** in Vernon, BC**. As a BDC Advisor, you will be responsible for providing exceptional customer service and support to our customers in a fast-paced and dynamic environment. This is an excellent opportunity to work with the fastest growing auto group in Western Canada

PLEASE NOTE THAT THIS POSITION IS LOCATED IN VERNON BC.

***We have FULL TIME and PART TIME positions available - MAKE YOUR OWN HOURS**

Our office is open Monday-Friday from 8am-5pm so NO EVENINGS OR WEEKENDS are required

STARTING WAGE IS $19/HR PLUS BONUSES/INCENTIVES We also have a retention bonus meaning the longer you work here, the more you will make

**Responsibilities**:

- Customer Support: Answer incoming calls from customers and provide prompt, accurate, and friendly assistance. Make outbound calls to customers advising them of recalls, overdue maintenance, and appointment confirmations. Assist customers in scheduling appointments for automotive services and repairs. Provide detailed and accurate product information, pricing, and availability to customers.
- Problem Resolution: Gather relevant information from customers to understand and document their concerns or issues accurately. Handle and resolve customer complaints or conflicts, escalating issues when necessary.
- Data Management: Accurately and efficiently record customer information, inquiries, and actions taken in the customer database. Maintain detailed and organized customer notes, ensuring proper documentation and follow-up on customer issues.
- Customer Retention: Build strong relationships with customers through proactive communication and personalized assistance. Identify opportunities for upselling and cross-selling automotive products and services to enhance customer satisfaction and loyalty.
- Team Collaboration: Collaborate with other call center representatives, technicians, and service departments to address customer concerns and improve overall service quality. Share feedback, ideas, and best practices to contribute to the continuous improvement of call center operations. Participate in training sessions and team meetings to enhance skills and knowledge.

Strong organizational skills with the ability to prioritize tasks and manage time effectively are a big part of this position.

We pride ourselves on our positive team culture and provide extensive training to ensure you have the skills you need to succeed. At Bannister, we value our employees' commitment and offer a competitive salary and incentives, along with extended health benefits, advancement within the group, and the best employee pricing perks

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