Employer Account Services Representative I

2 weeks ago

Edmonton, Canada WCB Alberta Full time

Careers - WCB Alberta

Job Title:
Employer Account Services Representative I

**Job Type**:
Temporary Long Term (Fixed Term) / Full time

Job Location:
Edmonton, Alberta

Employer Account Services Representative I

Edmonton, Alberta

Temporary Full Time Positions - One Year
- Do you _
- aim to be a part of a team that helps injured people get better and get back to life?_
- value service, care, excellence, trust and fairness?_
- hope to make a difference?_

Do you excel at providing exceptional customer service? Do you thrive in a busy and demanding team environment with a large work load? If so, the Employer Account Services Representative I opportunity will appeal to you. As part of the Employer Account Services team, you will provide support to various members within Employer Account Services and to employers. You must be able to work within a high volume and technical environment.

Your Employer Account Services Representative I responsibilities:

- Locate new addresses and contact information for return mail.
- Process credit refunds and Pre-Authorized Debit information.
- Generate various letters using Content Manager/or within PAM.
- Perform data entry of Employer Annual Returns / Applications.
- Print and send various employer reports and letters.
- Complete ROADS, Personal Property Registry Electronic System (APPRES) and Corporate Registry Systems (CORES) searches. File and discharge liens as requested by senior representatives.
- Process Account Maintenance transactions including termination of personal coverage on delinquent accounts.
- Make outbound calls to clarify simple information.
- Identify process and service improvements.

Your experience and skills:

- High School diploma with 1 to 3 years office experience.
- Accreditation with Alberta Personal Property Registrar would be an asset.
- High degree of accuracy and attention to detail.
- Exceptional customer service skills.
- Demonstrated time management, priority setting, organizational and problem solving skills.
- Highly effective in multitasking environment with ability to handle large volume of work.
- Ability to work with mínimal supervision.
- Reliability is critical and you must be able to work between the hours of 8:00 a.m. to 4:45 p.m., Monday to Friday with occasional shift changes.

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our

Employee Handbook

, available on our website.

**Salary**: Salary Range 4 Start Rate: $43,143 to Job Rate: $46,863 per annum

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Posted: May 15, 2023

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