Customer Service Representative I

6 days ago

Edmonton, Alberta, Canada MacEwan University Full time

CUSTOMER SERVICE REPRESENTATIVE I

SPORT AND WELLNESS

Competition No.

CATEGORY

SALARY

CLOSING DATE

  • Full-Time Continuing (35 hours per week)
MSA Band B (Steps 1-8): $ $27.48 per hour

February 26, 2024
About Us:

  • MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
  • Our comprehensive undergraduate university offers 59 programs to more than 18,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity:

MacEwan University invites applicants for a full-time continuing Customer Service Representative I opportunity with our Sport and Wellness Department.

As a Customer Service Representative I, you will provide high-quality front-line service to the guests of MacEwan University Sport and Wellness in a friendly, welcoming manner that promotes a sense of belonging for all individuals and groups coming to the facility, including students, employees, and the public at large.

Your main responsibilities include, but are not limited to:

  • Monitor and coordinate access into and throughout the facility.
  • Identify customer needs and recommend appropriate services.
  • Complete registration and maintenance processes for memberships, parking, locker rental/towel service, courses and services, pro shop sales, etc.
  • Actively involved in managing and completing tasks such as equipment rentals & set up, laundry, basic cleaning, access to classes, etc.
  • Respond to First Aid emergencies and complete basic risk management tasks.
  • Appropriately respond to customer inquiries, concerns, and complaints. Effective conflict management.

SKILLS:

You will have:

  • Good written and verbal communication skills
  • Good interpersonal, organizational, problemsolving, and both time/conflict management skills
  • Ability to work with a diverse range of clients and colleagues.
  • Ability to respond well under pressure in a fastpaced environment, multitask, and high attention to detail.
  • Ability to work without direct supervision.
  • Comfortable using computers and various software, including Microsoft Office, Google Drive, and SharePoint.

QUALIFICATIONS:

  • A oneyear college certificate, beneficial if in the fields of physical education and/or public relations.
  • Minimum of one year of experience.
  • Experience in customer service, financial transactions, and the fitness and physical education fields.
  • Experience with IntelliManager software is an asset.
  • An equivalent combination of education and experience may be considered.

POSITION REQUIREMENTS:

  • Current in the following certifications:
  • Intermediate First Aid/CPR C
  • Automatic External Defibrillator
  • Oxygen Therapy Certificate (an asset but not required)
  • Able to work regular opening shifts Tuesday to Saturday (Tuesday
  • Friday 5:15 am 1:15 pm and Saturday 7:30 am 3:30 pm) with flexibility.
  • The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check at their own cost.

BENEFITS:

When you become part of the MacEwan University team, you will enjoy a competitive salary.

Our total compensation package includes:

  • Competitive base pay
  • Generous vacation time
  • Secure pension plan
  • Flexible benefits package
  • Continuous learning culture
  • Opportunities for career growth

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