Coffee Shop Manager

7 months ago


Vancouver, Canada Great Dane Coffee Full time

Job Summary:
**Responsibilities**:

- Manage day-to-day operations of the shop, including opening and closing procedures
- Make coffee for customers (about half the time is spent directly producing)
- Provide exceptional customer service by addressing customer inquiries and resolving any issues or complaints
- Supervise and train staff members on food handling, preparation, and safety protocols
- Create employee schedules and ensure adequate staffing levels
- Conduct regular performance evaluations and provide feedback to team members
- Monitor inventory levels and place orders for supplies as needed
- Oversee cash handling procedures and ensure accuracy in cash register transactions
- Maintain cleanliness and organization of the shop, including dining area, kitchen, and storage areas
- Collaborate with the management team to develop strategies for increasing sales and improving overall shop performance

**Requirements**:

- Previous experience in a managerial role within the food industry is required
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent customer service skills with a friendly and approachable demeanor
- Knowledge of food safety regulations and best practices
- Proficient in cash handling procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills with the ability to make quick decisions
- Bartending experience is a plus

Pay: $21.65-$30.72 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person


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