Coffee Shop Manager
5 months ago
Job Summary:
**Responsibilities**:
- Manage day-to-day operations of the shop, including opening and closing procedures
- Make coffee for customers (about half the time is spent directly producing)
- Provide exceptional customer service by addressing customer inquiries and resolving any issues or complaints
- Supervise and train staff members on food handling, preparation, and safety protocols
- Create employee schedules and ensure adequate staffing levels
- Conduct regular performance evaluations and provide feedback to team members
- Monitor inventory levels and place orders for supplies as needed
- Oversee cash handling procedures and ensure accuracy in cash register transactions
- Maintain cleanliness and organization of the shop, including dining area, kitchen, and storage areas
- Collaborate with the management team to develop strategies for increasing sales and improving overall shop performance
**Requirements**:
- Previous experience in a managerial role within the food industry is required
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent customer service skills with a friendly and approachable demeanor
- Knowledge of food safety regulations and best practices
- Proficient in cash handling procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills with the ability to make quick decisions
- Bartending experience is a plus
Pay: $21.65-$30.72 per hour
**Benefits**:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
- Tips
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 3 years (required)
**Language**:
- English (required)
Licence/Certification:
- Smart Serve (preferred)
Work Location: In person
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