Residential Coordinator

2 weeks ago

London, Canada London Cross Cultural Learner Centre Full time

Reporting to the Senior Manager, RAP, the Residential Coordinator works with newly arrived GARS clients for a period six weeks after arrival to ensure they feel welcomed and helps them settle in their new environment. The position is responsible for coordinating **residential and boarding services** and the facilities. The position is also responsible for overseeing the facilitating of meals, housekeeping and inventory management and purchasing necessary supplies.

**This role requires hospitality experience
- such as providing and scheduling basics needs (food, essentials, linens, residence needs), inventory management, communicate with vendors for purchasing needed items. Please see Job Duties below for more.**

**Qualifications**:
Minimum level is a Community College Diploma preferably in Social Services, Counselling, Psychology, or related fields.
- Minimum of one year of experience in managing residents in boarding, shelters, hospitality and/or catering services within community services or non-profit sector
- High level of proficiency in MS Office
- Ability to communicate effectively, both in written and verbal formats, and when interacting with both individuals and groups
- Ability to communicate effectively with clients, CCLC staff, school staff and other partners, and establish cooperative relationships across various stakeholders
- Ability to read and authenticate client documents
- Ability to prepare standard reports, forms, and program statistics

**Job Duties**:

- Welcomes RAP clients upon arrival and direct them to designated rooms at JH or at the hotel/s
- Conducts orientations and training for clients with regards to using facilities at both temporary accommodation and specifically fire drill operations at the reception centre.
- Completes room preparation, linen distribution, and room assignment prior to arrival of clients.
- Monitors inventory of food, linen and cleaning supplies and purchase necessary goods required for the temporary accommodation as approved by the Manager/s
- Ensures the 3rd floor facility including the medical clinic are in order and clean.
- Addresses client complaints related to RAP services by referring them to RAP workers,
- Resolves any house related complaints brought forward by clients in house.
- Directs any medical concerns to the assigned RAP worker/ Health and Complex case services coordinator.
- Ensures household maintenance issues on the third floor are taken care of by the custodian or other maintenance workers.
- Supports the RAP team and the RAP clients during their move out.
- Oversees breakfast, Lunch and Dinner catered from the restaurant.
- Keeps records of clients’ movement when they are checking out and checking in the residential facility for overnight or longer.
- Collaborates with the logistics coordinator about purchasing of supplies, keep inventory, replenishing as necessary.
- Communicates promptly with day/night security guard/s for clients 'attendance at Reception Centre (temporary absence and return to the Reception Centre)
- Keeps record of client’s attendance and contacts when clients are visiting or stay with their relatives.
- Keeps contacts with the Restaurant(s) to ensure meals are cancelled or modify the meals as needed for clients.
- Ensures all invoices from vendors are properly, accurately and promptly received, verified and submitted in a timely manner.

Other Characteristics
- May have to push, lift or carry heavy objects

Working Conditions:
Hours of work:
Ability to work in the shifts between 8:30am to 4:30pm and some overtime work may be required. Schedule will be assigned by Manager(s) as needed.

**Location**:
Works out of 505 Dundas Street, London, ON.

**Job Types**: Full-time, Fixed term contract
Contract length: 5 months

**Salary**: From $26.41 per hour

Expected hours: 35 per week

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

Ability to commute/relocate:

- London, ON N6B 1W4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- caring for residents: 1 year (preferred)

**Language**:

- English (preferred)
- Languages other than English? (preferred)

Licence/Certification:

- First Aid Certification (preferred)

Work Location: In person

Expected start date: 2024-04-15

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