Agency Programs Development Manager

2 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Reporting to the Manager, Agency Web Rewards Programs, the Agency Programs Development Manager is responsible to manage Value Fund Programs for Agency and Corporate B2B partners, and for the functionality and commercial content of Air Canada's agency online websites for all POS.

**Responsibilities**:
**Value Fund Program Development & Management**
- Responsible for the annual review, launch, and ongoing management of the Agency and Corporate Value Fund programs and system, supporting Agencies and Corporations with access to funds to waive certain fare conditions or to correct agent errors.
- Responsible for the establishment of allocation methodology, program parameters, redemption fulfillment, end user support documentation, and the production of post audit reporting.
- Responsible for all Value Fund inquiries from Global Sales and external users.
- Engage with other branches and Partner Airlines with regards to the terms and conditions applicable to the Value Fund programs and its alignment with Joint Venture Partners and corporate objectives. Includes identifying the program changes needed, quantifying the impact of these changes, tracking of program utilization, and managing the approvals required to launch.
- Responsible for managing all aspects of the Account Management Discretionary Fund, a Value Fund program for internal use.
- Execute strategies that improve and optimize the online experience and drive revenue growth. Identify and prioritize issues, enhancements, and/or new functionality.
- Engage with the Information Technology, eCommerce, Revenue Accounting, Call Centres, Account Management, and end users to review impacts of website development and updates. The position is responsible for addressing escalated technical issues raised by end users, or otherwise identified. Responsible to ensure that this B2B site provides agency users with simple, intuitive access to Air Canada tools and reference material, and that the site continues to address the uniqueness of this B2B audience.
- Manage fraudulent activities booked through Air Canada's agency website. Work with Finance and the Fraud team to develop preventative measures to reduce risk and repeat occurrences.

**Taxation**
- Responsible to compile, validate and produce taxable benefits reporting for the AC Taxation department, related to taxable resources provided Point of Sales Canada.

**Qualifications**
- University degree & 3+ years of relevant work experience
- Airline experience essential
- Experience with a Global Distribution System, or Altea
- Able to meet tight deadlines, manage multiple tasks and changing priorities
- Proven organizational, planning skills
- Excellent interpersonal, communication (both oral and written)
- Strong analytical skills
- Strong Microsoft Office skills. Advanced Microsoft Excel skills essential

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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