Manager, Recognition Program Design
3 weeks ago
**Description**
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
**Responsibilities**:
- Overseeing commercial performance for the Elite status program, its benefit offering, and each of its sub-components (Threshold programs, Air Canada Million Mile, etc) - including financial analysis, Business Case elaboration, KPI tracking and stakeholder negotiations.
- Leading cross-organizational strategic planning for all corporate initiatives involving status and benefits, both internally and externally.
- Delivering ongoing & ad-hoc strategic competitive benchmark analysis by regularly monitoring and understanding market trends and customer behaviours, loyalty business models and competitive positioning within the Canadian marketplace, as well as the broader loyalty and airline industry.
- Rigorously upholding the member experience and value proposition by ensuring a strong customer-centric focus in the development of new program features, while simultaneously ensuring business objectives are met.
**Qualifications**
- Bachelor's degree in Business Administration, Marketing, or other related discipline required.
- Minimum 10 years of hands-on experience in airlines, loyalty, program management and/or travel industry.
- Ability to analyze primary and secondary data to inform product decisions and strategies.
- Strong knowledge of Aeroplan Loyalty products and programs (Aeroplan Elite, eUpgrades, Cobrand Travel Benefits, Aeroplan Threshold Programs, Air Canada Million Mile)
- Experience working across different stakeholders from multiple disciplines.
- Must be comfortable dealing with Aeroplan members directly on situations that often fall outside regular scope of the program.
- Good organizational and time management skills, ability to multi-task and manage long term projects.
- Strong operational experience, with ability to bring ideas to fruition and support project implementations to successful completion.
- Solid communication skills (oral & written) in English and French and ability to convey ideas to working groups within the organization.
**Conditions of Employment**:
**Linguistic Requirements**
**Diversity and Inclusion**
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
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