Customer Service Associate

3 weeks ago

Mississauga, Canada Mosaic North America Full time

:
**The incumbent(s) in this position should exhibit the following Acosta values**:
**People Minded** - Must show dignity and respect to all people
**Integrity** - Must exemplify the highest degree of ethical behavior
**Results Oriented** - Must show passion, pride and commitment to succeed
**Trust** - Must be honest, sincere and confident
**Teamwork** - Must build trusting relationships
**Innovation** - Must progress through a combination of creativity, common sense and vision
**Balance** - Must maintain an optimistic attitude and keep perspective on what is important in life.
- Responsible for accept and process all orders in the Acosta Genweb system, communicate with accounts, facilitate and resolve issues surrounding order discrepancies.
- Make changes to any EDI information that effects receipt or transmission of data through Acosta DMS Help
- Enter cross references for codes or quantities ordered into GenWeb when required.
- CSR books delivery appointments for the client and is advised by the customer when shipments not delivered on time. CSR would work directly with the transport company in attempting to locate lost deliveries. CSR would work with client, customer and carrier to negotiate a new delivery time.

**Qualifications**:
**Requirements**:

- High School Diploma/GED

**Knowledge, Skills and Abilities Requirements**:

- 3-5 years customer service and/or office administrative experience
- Previous relevant food broker for CPG experience is preferred
- Must possess strong interpersonal, organizational and administrative skills
- Extremely well organized, detail oriented with an excellent ability to problem solve
- Proficient in MS Offfice, including Word, Excel, and Outlook (Inter-Adv.)

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

**We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law**

AcostaServices

**Job***: Field - Sales, Merch & Retail

**Schedule***: Full-time

**Job Type***: Standard

**Shift***: Day Job

**Job Posting***: May 31, 2023, 2:42:54 PM

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