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Dispatcher/customer Service

1 month ago

Edmonton, Canada PWTransit Full time

**Dispatcher**

Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit may have the perfect opportunity We are currently seeking a full-time Dispatcher for our On-Demand Shuttle Service operation in Edmonton.

**Position Details**:
Friday to Tuesday with the following shift schedule:

- Friday 12:30 pm to 10:30 pm
- Saturday 11:30 am to 7:30 pm
- Sunday 9:20 am to 6:20 pm
- Monday and Tuesday 8:00 am to 3:00 pm

**Qualifications**:

- High school diploma or equivalent
- Work-related skills in Dispatch, Maintenance or Inventory is considered an asset
- Proficient in Microsoft Word and Excel
- Ability to handle stressful situations in a composed manner
- Customer service focus
- Detailed knowledge of Edmonton and area
- Organization and the ability to multi-task
- Diplomacy and tact

**Responsibilities**:

- Dispatch and monitor vehicle and operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
- Receive and respond to requests for emergency assistance or service from dispatched resources
- Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
- Prepare daily vehicle assignments, and communicate with maintenance and operations staff
- Communicate effectively by providing clear and concise information, explanation and direction
- Advise personnel about route or traffic problems that could affect operations or customer service
- Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment
- Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements
- Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
- Confer with customers or supervisory personnel to address questions, concerns, and/or requests
- Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
- Perform day to day administrative tasks
- Access environmental information, retrieve AVL Data and print out maps
- Maintain records of mileage, fuel use, repairs and generate reports
- Advise personnel about route or traffic problems that could affect Transit service
- Confer with customers or supervisors to address questions, concerns, and/or requests
- Order materials and supplies required for dispatch activities and perform day to day administrative tasks
- Order parts
- Shipping/receiving
- Track warranty of components

**Job Types**: Full-time, Permanent

Pay: $51,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person