Dispatch / Customer Service

5 months ago


Edmonton, Canada Arctic Glacier Full time

**Dispatch/Customer Service**

**SHIFT: 8:00am - 4:30pm Monday - Friday, with some expected OT**

Reporting to the Distribution Manager, this position is responsible for answering or responding to all inbound calls from customers and dispatching drivers to ensure all deliveries are made in a quick and efficient manner. In addition, the Dispatcher coordinates and maintains the dock area and maintenance of all vehicles.

**Key Responsibilities**:

- Responsible for correspondence with customers and dispatch drivers.
- Communicates with drivers on day-to-day assignments.
- Builds base routes for drivers.
- Maintains handheld invoicing system.
- Coordinates the dock area involving the loading of trucks, shipping, and receiving.
- Evaluates the availability of trucks for ice delivery as well as for repairs and maintenance.
- Reviews driver logs and vehicle inspection reports and monitors adherence and compliance based on metric reporting.
- Supports DOT compliance and other safety initiatives.
- Receives merchandiser repair calls and dispatches service technicians.
- Additional duties may be assigned.

Salary - CAD $22/hour
- 1 to 2 years’ experience working in a distribution environment.
- Excellent written and verbal communication skills.
- Basic math and cash handling skills.
- Ability to work independently as well as in a team setting.
- Comfortable with a fast-paced environment and ability to shift focus to meet client needs.
- Must be comfortable working with hand held units.
- Working knowledge in Microsoft Office products, including Excel and Outlook.
- Must be available to work evenings, weekends, holidays.

**EEO**:
Arctic Glacier values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by Country, Province or local laws.



  • Edmonton, Canada MC Dispatch Full time

    MC Dispatch is Growing. We are looking for full-time CSR's to support our inbound/outbound call centre. If you have customer service skills, high attention to detail, quick learner, and friendly, please apply. Some Responsibilities and experience are as follows: - This position you must be able to rotate on weekends. - Access and process information -...

  • Dispatcher

    5 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**We are hiring strong DISPATCHERS to join our team on-site ! APPLY NOW!**_ - Do you have the ability to work under pressure along with a knack for problem-solving while capable of dealing with information from multiple sources and acting accordingly? You are customer service oriented, well mannered, professional and detail oriented, have excellent computer...

  • Dispatcher

    2 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**We are seeking a strong DISPATCHERS to join our team on-site ! APPLY NOW!**_ - Do you have the ability to work under pressure along with a knack for problem-solving while capable of dealing with information from multiple sources and acting accordingly? You are customer service oriented, well mannered, professional and detail oriented, have excellent...

  • Lead Dispatcher

    5 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    Reporting to the Dispatch Manager, the **Lead Dispatcher** is responsible for assigning cabs with customers and their respective locations. They must communicate with the drivers by way of phone and computer. Lead Dispatcher must stay aware of road conditions, provide accurate and knowledgeable directions, assist in handling customer or driver concern,...

  • Dispatch Supervisor

    5 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**Are you a well-experienced Dispatch Supervisor seeking your next great opportunity? Come work with an organization who takes pride in servicing the Edmonton community for many decades. **_ **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your...

  • Dispatch Supervisor

    5 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**Are you a well-experienced Dispatch Supervisor seeking your next great opportunity? Come work with an organization who takes pride in servicing the Edmonton community for many decades. **_ **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your...


  • Edmonton, Canada Baseline Trucking Full time

    We at Baseline Trucking are offering a job opportunity for professionals with a background in managing Flatbeds/Step decks. **Requirements**: **Dealbreakers**: - **Minimum 1 years of recent experience in the trucking industry as a dispatcher.**: - **Experience with Flatbeds/Step decks.** Additional skills that will be considered: - Book of business for...

  • Dispatch Manager

    5 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. At the heart of everything you do is to strive to deliver a world class customer experience while maintaining safety at...

  • Dispatch Manager

    5 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. At the heart of everything you do is to strive to deliver a world class customer experience while maintaining safety at...

  • Dispatch Supervisor

    5 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. At the heart of everything you do is to strive to deliver a world class customer experience while maintaining safety at...


  • Edmonton, Canada Capital industrial Sales & Service Full time

    **Duties will include but are not limited to**: - Preparing service estimates for customers - Dispatching Technicians to Customer sites - Relaying required parts & service information to customers. - Submitting Warranty Claims - Assisting with Invoicing - Call Customers when due for PM - Assisting with Timecard Entry - Filing A minimum 3 years of...


  • Edmonton, Canada Southland Transportation Full time

    **Dispatcher** Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you! We are currently seeking a full-time Dispatcher to join our team based in southeast Edmonton. Responsible for scheduling / coordinating our team of school...


  • Edmonton, Canada Transource Freightways LTD Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...


  • Edmonton, Canada MC Dispatch Full time

    MC Dispatch is a logistics/courier company in Alberta. We are professional, efficient and strive to provide excellent customer experiences. This is an Owner Operator position. You must use your own vehicle. "Preferrable vehicle is a van". You also must have an Android phone. '''Requirements''' Use your own vehicle and have an Android phone. Please...

  • Service Dispatcher

    2 months ago


    Edmonton, Canada Serv-All Mechanical Services Ltd. Full time

    **Job Title**: Service Dispatcher - HVAC & Building Automation Systems **Location**: 18140 107 AVE NW, Edmonton AB, T5S 1K5 **Company**: Serv-All Mechanical Services LTD. **About Us**: At Serv-All Mechanical, we pride ourselves on delivering reliable, responsible, and respectful service. We specialize in HVAC Service, Maintenance and Building Automation...

  • Entry Level

    5 months ago


    Edmonton, Canada WESTERN DISPATCH Full time

    Western Dispatch, a leading player in Express Courier and Freight Distribution solutions across Greater Edmonton and Alberta with over 40 years of experience, is seeking an enthusiastic and highly motivated team member to join our Operations Team. We champion the concept of “Hiring for Attitude, Training for Skill," so no prior industry experience is...

  • Choice Dispatcher

    2 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **Responsibilities**: - Maintain a master transportation schedule consisting of activities and major routes that reflects an integrated plan leading to efficient program completion. - Assist the project team in determining the scope of work, client-dictated parameters, schedule hierarchy, and division of project responsibility. - Assist in the preparation...

  • Operations Manager

    5 months ago


    Edmonton, Canada WESTERN DISPATCH Full time

    **WHO ARE WE?** At Western Dispatch, we're not just in the logistics game; we're redefining it. For over 40 years we’ve been a leader in Express Courier, Hot Shot, Freight Distribution, Warehousing, and Logistics solutions. Our core business is defined by unparalleled speed and unwavering reliability, setting the benchmark for on-time performance in the...


  • Edmonton, Canada Armstrongs Full time

    **Customer Service Alarm Dispatcher** Armstrong's Monitoring Centers, an AvantGuard Company Edmonton, AB, Canada At Armstrong’s we are Canada’s premiere alarm monitoring company. We are a part of the AvantGuard Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one...

  • Courier Driver

    5 months ago


    Edmonton, Canada MC Dispatch Full time

    MC Dispatch is growing again. We are seeking Owner/Operators with preferably 1 year experience. You must be very professional, organized, team player, have strong knowledge to navigate around Edmonton, downtown, and surrounding areas. Working this position you are required to use your own vehicle and have an ANDROID cell phone. You must provide proof of...