Technical Service Manager

1 month ago

Surrey, Canada CanCrete Equipment Full time

**Position Summary**:
CanCrete is looking for an experienced Technical Service Manager to oversee the day-to-day operations of our Surrey location, and contribute to our National Service Team, by leading a team of Service Technicians to efficiently deliver customer satisfaction and revenue growth in line with targeted business and financial objectives.

**Responsibilities**:

- Hands on technical resource to Surrey Service Department and CanCrete National Service Team in electrical, hydraulic, and mechanical concrete pump repairs
- Manage efficient and profitable operation of the Surrey Service Department
- Responsible for ensuring monthly/annual business results/KPIs are met
- Member of the CanCrete National Service team - inputting to and taking direction from - back to team
- Knowledgeable in end-to-end equipment servicing/repair processes including procurement through to invoicing
- Establish, develop, and maintain business relationships with current and prospective customers
- Ensure fair, timely, and quality service work on all client units
- Create/review documentation and/or work orders to ensure all required information is accurate, legible and complete for communication with clients and accounting
- Coordinate and monitor Department repairs
- Manage staff and employees' work schedules
- Provide employee mentorship, performance feedback, and opportunities for development
- Lead improvements/initiatives within the departments driving customer satisfaction, employee engagement, and company profitability
- Monitor, maintain and improve - productivity, proficiency, and efficiency of the service associates
- Act as an escalation point and problem solver for customers, and team
- Resolve customer complaints by investigating problems, developing solutions, and making recommendations
- Adhere to Manufacturer’s warranty policies and procedures, and company policies and procedures
- Maintain supportive/productive relationships with suppliers across various brands
- Maintain tools and equipment to company standards
- Ensure a safe working environment
- Recruit, hire and supervise staff
- Prepare and submit reports
- Plan and implement changes to machinery and equipment, production systems and methods of work
- Requisition or order materials, equipment and supplies
- Direct quality control inspections
- Hire, supervise and train or oversee training of employees in the use of new equipment or production techniques
- Supervise other technical staff
- Bachelor’s degree in Engineering related field or business
- 5+ years experience in a service management position
- An understanding of concrete, construction and concrete pumping is an asset
- Point of sale system
- Inventory control software
- Electronic mail
- Internet
- SAP (FI/CO/ HR / MM / OT SD)proficiency +2 years experience
- Strong written and verbal communication skills
- Proven ability to deliver results including KPI responsibility
- An organized, strategic thinker with strong business acumen and the ability to prioritize tasks at hand
- Technical Manuals
- Valid driver’s license

CanCrete values diversity and the contribution of all team members through regular performance reviews, career planning, lunches, BBQ’s, annual bonuses, and gift cards.

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00-$150,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends

Application question(s):

- Do you have concrete, construction, or pumping experience?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- service management: 5 years (preferred)
- SAP: 2 years (preferred)

Work Location: In person

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