Professional Services Consultant

2 months ago

Halifax, Canada SoCast SRM Full time

**Position Overview**: The Professional Services Consultant (PSC) at Briq plays a critical role in ensuring client success by implementing, managing, and optimizing Briq's products and services. As a PSC, you will be the primary point of contact for clients, guiding them through their lifecycle with Briq from onboarding to ongoing support and expansion. This role requires a blend of technical proficiency, project management skills, and strong client communication abilities.

**Key Responsibilities**:

- **Client Onboarding and Setup**:

- Lead the onboarding process for new clients, ensuring smooth setup and integration of Briq’s platform with client systems.
- Conduct training sessions on Briq’s core functionalities, AutoPilot, and CoPilot features.
- Set up user accounts, security configurations, and basic connections in Briq's platform.
- **Project Implementation**:

- Define and document the scope of work in collaboration with clients, aligning their needs with Briq’s capabilities.
- Customize and configure Briq’s solutions to meet specific client requirements, including advanced data extraction and workflow automation.
- Ensure successful implementation of Briq Smarter Bundle, focusing on WIP and Project Forecast.
- **Ongoing Client Support**:

- Maintain regular communication with clients to address their needs, provide updates, and ensure they are maximizing the value of Briq’s solutions.
- Implement daily follow-up strategies to keep clients engaged and manage their expectations effectively.
- Use a buddy system to inherit and manage 5 legacy accounts, with new accounts assigned as they are sold.
- **Technical Troubleshooting and Issue Management**:

- Assist clients in troubleshooting common integration issues and provide technical support for data migration and synchronization.
- Identify potential issues early and follow escalation protocols to ensure timely resolution.
- Communicate effectively with internal teams to escalate and resolve client issues.
- **Client Training and Education**:

- Provide clients with continuous learning and development resources to enhance their usage of Briq’s solutions.
- Set and review goals for clients' first 90 days to ensure they are on track for success.
- **Collaboration and Communication**:

- Collaborate with other roles at Briq, including Automation Engineers, Technical Consultants, and Support teams, to ensure comprehensive client support.
- Participate in team meetings and collaborative exercises to enhance overall service delivery.

**Required Skills and Qualifications**:

- Bachelor’s degree in a related field (e.g., Computer Science, Business, Engineering) or equivalent experience.
- Proven experience in a client-facing role, preferably within the construction or technology industries.
- Strong understanding of construction industry terminology, processes, and workflows.
- Proficiency in navigating and configuring software platforms, with a focus on data integration and automation.
- Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Project management skills, including the ability to define scope, manage timelines, and deliver results.

**Training and Development**:

- Comprehensive 7-day onboarding program covering Briq’s company history, products, client systems integration, AutoPilot and CoPilot immersion, advanced product training, and PSC management skills.
- Hands-on practice sessions, real-life case studies, and interactive training courses.
- Ongoing support from a mentor and regular check-ins with the onboarding coordinator.
- Continuous learning opportunities and development resources provided throughout the role.

**Compensation and Benefits**:

- Competitive salary and performance-based bonuses, including quarterly bonuses with a year-end hold back.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for career growth and advancement within Briq.

**Job Types**: Full-time, Permanent

Pay: $39,739.76-$63,867.63 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Stock options
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT project management: 1 year (preferred)

**Language**:

- English (required)

Work Location: Hybrid remote in Halifax, NS B3J 3N2

Expected start date: 2024-10-18

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