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Consultant Data Services

1 month ago

Halifax, Canada Genpact Full time
G) is a global professional services and solutions firm delivering outcomes that shape the future. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant– Data Centre Operation
Responsibilities
• Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person.
• Create/acknowledge, follow-up, escalate and resolve incidents/service requests as per Service Desk procedures within allocated timelines.
• Resource is required to work from Noida, India
• Resource should be open to work in US shift and open to shift rotation between afternoon and night shifts.
• Backup and image IT assets as per procedures.
• Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software.
• Manage and monitor IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB).
• Perform ad-hoc/project-related tasks and additional responsibilities assigned by the Service Desk manager. br>• Create and/or maintain/update technical Standard Operating Procedure (SOP) documents.
Minimum Qualifications
• Graduate in Technology with Computers or IT stream
OR
• Graduate any stream with course in Computers or IT stream.• Technical and system expertise in relevant IT workstreams.
• Ability to effectively interact with users and IT staff in implementation of new functionality and solving problems.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Follow us on Twitter, Facebook, LinkedIn, and YouTube.