Bell Person

2 weeks ago

Victoria, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Bell Person contributes to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service with every guest interaction. The position is responsible for maintaining a positive front of the house environment while maintaining high internal & external guest service standards at all times.

We offer a benefits program as unique as you are
- Earn competitive wages, commission and gratuities.
- Paid extended medical, dental benefit (dependent on hours).
- Enjoy generous employee discounts on rooms and meals.
- Get recognized and earn gift cards for outstanding performance with programs such as Ambassador of the Month and Coast Kudos.
- Celebrate Ambassador birthdays, anniversaries and life milestones with us.
- Complimentary parking.

**Responsibilities**:

- Provides luggage service upon guest’s arrival and departure and rooms the guest in a professional manner.
- Stores luggage for guests accurately and efficiently.
- Delivers morning newspapers, and room service orders when there is no room service ambassador available
- Assists valet attendant(s) with parking guest vehicles.
- Works closely with all members of the Front Desk Team.
- Demonstrates knowledge of hotel group bookings and scheduled events.
- Ensures the cleanliness of the Front Desk, lobby, and driveway area.
- Contributes to a positive guest experience.
- Assists in arranging transportation (taxi, shuttle, tour bus, etc.) for guests.
- Reads logbook to be informed of day's events.
- Checks for VIP arrivals and delivers VIP amenities as required.
- Provides recommendations to guests on local sights and attractions.
- Other duties as assigned or required.

**Skills/Knowledge/Experience**:

- Completion of Secondary School.
- Outgoing, warm and friendly personality.
- Clean driver’s abstract indicating a safe driving record (Class 5 License).
- Must be able to drive both manual and automatic vehicles.
- Familiar with local area.
- Demonstrates superior customer service philosophy.
- Enjoys working in a fast paced environment.
- Ability to work a flexible schedule including overnight shifts, weekends and holidays.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

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