Taproom Server/bartender

3 weeks ago

Grand Bend, Canada Torched Brewing Company Full time

**About Us**:
At Torched Brewing Company, we are committed to producing a robust selection of premium quality craft beer, using the best locally sourced ingredients that create distinctive tastes and provide unique experiences for everyone to enjoy.

**About the Role**:
**Duties & Responsibilities**:

- Greet all customers and visitors with a smile and be friendly, helpful and engaged
- Handle high volume and traffic periods, servicing multiple tables and customers
- Handle the retail sales and ensure accurate inventory practices are followed
- Ensure the retail space is creatively merchandised and well-maintained
- Suggest, sell and serve products (e.g., beer) responsibly, while providing customers with an enjoyable experience
- Package online orders for curbside pick-up, where applicable
- Perform quality work efficiently with mínimal supervision
- Have knowledge of our products/services as well as our brand, while also having knowledge of our local area
- Stay up-to-date with all product knowledge and be able to educate all customers about our beer offerings
- Take all inquiries from customers and direct them to the appropriate contact(s)
- Assist with hospitality functions, special events (onsite and off site), and other activities, as required
- Perform daily task, such as cleaning, stocking, organizing, ordering, and accepting deliveries
- Ensure safety of our customers by verifying age and identification to responsibly serve liquor and by following all public health measures
- Ensure all public health measures are being met and enforced, as required
- Follow all required health, safety, prevention, and sanitation procedures at all times
- Ready and willing to work in a service role which may include direct contact with the public and/or vendor representatives
- Provide support and training to colleagues, as required
- Maintain proper audit track records, follow company policies & procedures
- Develop and maintain close and effective working relationships with others
- Consider the environmental impact of all decisions
- Provide support for brewery operations, when necessary
- Work in a team environment and complete other duties and projects, as assigned by the Manager/Owner

**Additional Requirements & Qualifications**:

- High school diploma or equivalent and/or qualified experience required
- Smart Serve Certificate required
- Food Handling Certificate required
- 1-2 years of serving experience preferred
- Experience in craft brewery/restaurant/retail/customer service preferred
- Excellent knowledge of craft beer and beer styles an asset
- Ability to lift an/or move heavy objects up to at least 60 pounds
- Ability to stand, walk, lift and bend for long periods of time
- Excellent customer service skills
- Ability to work courteously and professionally with others
- Strong communication, interpersonal and teamwork skills
- Proactive, self-reliant, motivated, professional, and responsible
- Ability to problem-solve and deal with unique customer situations

**Job Types**: Full-time, Part-time, Permanent, Seasonal

**Salary**: $15.50-$18.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Grand Bend, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: One location

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