Visitor Information Supervisor
4 weeks ago
The goal of the visitor centre and visitor information services is to distribute information through multiple channels on accommodations, activities, experiences, and services, and to provide the visitor with customised knowledge to ensure they experience an exceptional vacation, encouraging them to stay longer and return in the future, and become promoters of Golden as a vacation destination.
The **Visitor Centre Supervisor** works closely with the Visitor Services Manager in the day-to-day management of the Golden Visitor Centre and additional visitor information channels which include remote digital kiosks, digital and social media channels, a volunteer ambassador program, and a community education event.
**The Role of a Visitor Centre Supervisor is to**:
- Support the manager in implementing the visitor services annual plan, including the daily seasonal operation of the Golden Visitor Centre and ambassador program, and ensure Visitor Centre Network criteria and key performance targets are met.
- Promote the community of Golden and CSRD Area A through a variety of communication channels by encouraging multiple activity and experience options that enhance and extend visitor stays or encourage return visits.
- Improve the level and quality of community visitor services provided through staff training, community ambassador engagement, resource materials, and use of digital and social media channels.
- Support Tourism Golden in increasing resident support and awareness of the tourism product and visitor economy.
- Job Requirements/Qualifications:
- **Skills, Attributes, Experience & Qualifications of the Visitor Services Supervisor include**:
- Supervisory or management training and experience.
- Strong interpersonal and communication skills.
- Good organizational skills with attention to detail.
- Ability to meet deadlines.
- Ability to manage sales and other performance reporting.
- Experience in sales and retail management, including inventory management and POS system procedures. Proficiency in MS Office and Google Suite (Gmail, Google Docs, etc.).
- Experience in the tourism industry.
- Visitor Services Basics training (to be achieved within one month of joining) and recommended SuperHost® certification.
- Proficiency in additional languages such as French, German, Chinese, and Spanish is considered an asset.
**Primary Duties and Responsibilities of the Visitor Services Supervisor**:
To lead and direct staff in the day-to-day operations of the Golden Visitor Centre, including:
- The provision of current and accurate visitor information through all channels Collection of accurate visitor data.
- Retail and ticket sales and inventory management.
- Maintain brochure racks and stocks.
- Building and site maintenance services.
- Package and distribute Tourism Golden print materials to Visitor Centres across the province.
- Supervise and motivate staff.
- Orientate and train new employees.
- Ensure staff is kept up to date on all important communication through regular staff meetings and bulletins.
- Handle complaints and difficult situations in absence of the Visitor Services Manager.
- Please not_e: The position may be part-time or full-time with a minimum of 30 hours and up to 37.5 hours weekly between May and September and requires working weekends, evenings, and statutory holidays. Some travel may be required.
- Recommended Training:
- SuperHost Foundations of Service Quality
- SuperHost Service For All
- Salary/Wage: 22 per hour
- Job Application Process:
A clean police check and proof of COVID vaccination are required for the successful applicant.
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