Current jobs related to Customer Success Manager - Golden Horseshoe - iLobby® Facility & Visitor Management
-
Customer Success Specialist
1 month ago
Golden Horseshoe, Canada Roam Full timeCompany OverviewRoam is dedicated to transforming the way individuals access and own vehicles, as we recognize that mobility is a crucial aspect of contemporary life.With Roam, you can subscribe to a vehicle on a monthly basis, with auto insurance, roadside assistance, and maintenance included. Enjoy the convenience of having your vehicle delivered directly...
-
Customer Success Specialist
1 month ago
Golden Horseshoe, Canada Roam Full timeCompany OverviewRoam is dedicated to transforming the way individuals access and manage their vehicles, recognizing that mobility is a crucial aspect of contemporary living.With Roam, you can subscribe to a vehicle on a monthly basis, with auto insurance, roadside assistance, and maintenance included. Enjoy the convenience of having your vehicle delivered...
-
Customer Success Specialist
1 month ago
Golden Horseshoe, Canada Roam Full timeAbout RoamRoam is dedicated to transforming the way individuals access and own vehicles, as we recognize that mobility is a crucial aspect of contemporary life.With Roam, you can enjoy a vehicle through a monthly subscription that includes auto insurance, roadside assistance, and maintenance. Experience the convenience of having your vehicle delivered...
-
IKEA Food Manager
3 weeks ago
Golden Horseshoe, Canada IKEA Full timeAbout the RoleWe are seeking a highly motivated and experienced Food Department Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for ensuring the highest standards of quality, food safety, and customer satisfaction.Key ResponsibilitiesLeadership and Team Management: Build and lead a...
-
IKEA Food Manager
3 weeks ago
Golden Horseshoe, Canada IKEA Full timeAbout the RoleWe are seeking a highly motivated and experienced Food Department Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for ensuring the highest standards of quality, food safety, and customer satisfaction.Key ResponsibilitiesLeadership and Team Management: Build and lead a...
-
Customer Service Manager
3 weeks ago
Golden Horseshoe, Canada Seneca Polytechnic Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Seneca Polytechnic. The successful candidate will provide leadership and strategic direction to enhance the student experience and set a high standard of service excellence.Key ResponsibilitiesLeadership and StrategyCollaborate with internal stakeholders...
-
Customer Service Assistant Manager
1 month ago
Golden Horseshoe, Canada Loblaw Companies Ltd - Head Office Full timePosition Overview:The role of the Assistant Customer Service Manager is pivotal in maintaining the efficiency and effectiveness of the Front End team, ensuring that our customers receive outstanding service. A strong dedication to customer satisfaction is essential for our organization.Key Responsibilities:Delivering exceptional customer service in a...
-
Customer Support Manager
1 week ago
Golden Horseshoe, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our team of Customer Support Advisors. As a key member of our organization, you will be responsible for driving a high-performance culture, ensuring compliance, and delivering exceptional customer experiences.Key Responsibilities:Lead and...
-
Customer Support Manager
1 week ago
Golden Horseshoe, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our team of Customer Support Advisors. As a key member of our organization, you will be responsible for driving a high-performance culture, ensuring compliance, and delivering exceptional customer experiences.Key Responsibilities:Lead and...
-
Customer Experience Manager
2 weeks ago
Golden Horseshoe, Canada Tayco Full timeCustomer Experience ManagerTayco is seeking a highly skilled Customer Experience Manager to lead our customer service, claims, and order entry teams in creating a culture of customer satisfaction. The ideal candidate will have 3-5 years of experience in customer experience roles and people management, with a strong understanding of Tayco products and...
-
Customer Experience Manager
2 weeks ago
Golden Horseshoe, Canada Tayco Full timeCustomer Experience ManagerTayco is seeking a highly skilled Customer Experience Manager to lead our customer service, claims, and order entry teams in creating a culture of customer satisfaction. The ideal candidate will have 3-5 years of experience in customer experience roles and people management, with a strong understanding of Tayco products and...
-
Customer Support Manager
2 weeks ago
Golden Horseshoe, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team and drive exceptional customer experiences. As a key member of our Customer Support department, you will be responsible for leading a team of advisors, ensuring they are fully competent and meeting performance expectations.Key ResponsibilitiesLead and...
-
Customer Support Manager
2 weeks ago
Golden Horseshoe, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team and drive exceptional customer experiences. As a key member of our Customer Support department, you will be responsible for leading a team of advisors, ensuring they are fully competent and meeting performance expectations.Key ResponsibilitiesLead and...
-
Customer Support Manager
2 weeks ago
Golden Horseshoe, Canada Greenstone Financial Services Canada Full timeCUSTOMER SUPPORT MANAGER, GREENSTONE FINANCIAL SERVICES CANADAWHO WE AREGreenstone is a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand and now Canada. Backed by majority shareholders Ontario Teacher’s Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ), we've expanded into the Canadian market,...
-
Customer Support Manager
2 weeks ago
Golden Horseshoe, Canada Greenstone Financial Services Canada Full timeCUSTOMER SUPPORT MANAGER, GREENSTONE FINANCIAL SERVICES CANADAWHO WE AREGreenstone is a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand and now Canada. Backed by majority shareholders Ontario Teacher’s Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ), we've expanded into the Canadian market,...
-
Senior Financial Manager, Customer Platforms
3 weeks ago
Golden Horseshoe, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled Senior Financial Manager to join our Customer Platforms team at The Toronto-Dominion Bank (Canada). As a key member of our finance team, you will be responsible for providing financial and business analysis and support to drive business growth and success.Key ResponsibilitiesFinancial Planning and Analysis: Develop...
-
Customer Service Manager
3 weeks ago
Golden Horseshoe, Canada Seneca Polytechnic Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Enrolment and Customer Support team at Seneca Polytechnic. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to enhance the student experience and drive service excellence.Key ResponsibilitiesLeadership and...
-
Customer Service Manager
3 weeks ago
Golden Horseshoe, Canada Seneca Polytechnic Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Enrolment and Customer Support team at Seneca Polytechnic. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to enhance the student experience and drive service excellence.Key ResponsibilitiesLeadership and...
-
Senior Financial Manager, Customer Platforms
3 weeks ago
Golden Horseshoe, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled Senior Financial Manager to join our Customer Platforms team at The Toronto-Dominion Bank (Canada). As a key member of our finance team, you will be responsible for providing financial and business analysis and support to drive business growth and success.Key ResponsibilitiesManage financial aspects of project...
-
Senior Financial Manager, Customer Platforms
3 weeks ago
Golden Horseshoe, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled Senior Financial Manager to join our Customer Platforms team at The Toronto-Dominion Bank (Canada). As a key member of our finance team, you will be responsible for providing financial and business analysis and support to drive business growth and success.Key ResponsibilitiesManage financial aspects of project...
Customer Success Manager
4 months ago
About iLobby Visitor Management:
iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.
At iLobby, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.
About The Role:
At iLobby we are looking for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We are building the Customer Success program to help drive iLobby's growth forward. We are looking for a rockstar Customer Success Manager who will manage, retain, and grow a book of customers. If you're a builder, love working with customers and acting as the CEO of your book of business, this is the role for you
Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and create scalable processes. This is an outstanding opportunity where you will be playing a major role in the ongoing support and growth of our client base at iLobby. After consistently proving yourself as a top contributor to the customer success organization, you will have the opportunity to grow within iLobby.
This role is a hybrid position where you'll be required to come into our office twice a week.
Key Responsibilities:
- Account Management – You'll utilize a customer-centric approach to proactively manage and nurture a portfolio of accounts
- Analyze Data – You'll regularly interpret complex data (i.e. product data, business data) to identify where to put your proactive focus within your account base
- Drive Growth – You'll be working across the customer journey to set our customers on the path to success in collaboration with the sales team
- Mitigate Risk - Proactively identifying accounts at risk of churn and putting plans in place to mitigate the risk
- Drive Product Usage - Partner with the product team to help customers adopt new features and use cases
- Continuously Learn – You'll be regularly learning about the product enhancements, CS best practices ad better ways we can enhance our customer experience / journey
Requirements:
- 2-5 years of experience in customer success
- Experience in managing a customer lifecycle journey and understanding of how to work with usage data
- Strong verbal and written communication, strategic planning, and project management skills
- Exceptionally organized
- Analytical and process-oriented mindset
- Your work ethic is unmatched – anything you don't know you'll learn quickly through your growth mindset
- You are a highly motivated, self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset and the ability to achieve set goals
- You pay attention to detail in all areas of work with strong problem identification and problem resolution skills
Nice to Have:
- Experience working with a customer success platform (I.e. Catalyst, Gainsight, Totango)
Why work at iLobby?
iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.
We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
????Comprehensive health coverage (includes Dental and Vision coverage)
A Hybrid work environment with our office based in North York, Toronto
Opportunity for advancement and growth
Catered Events, Snacks, Drinks – You won't go Hungry
Birthday and Life Celebrations
Two annual parties in a year
iLobby Commitment
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
iLobby will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.
Please note that all candidates must be legally eligible to work in Canada.
Background and Reference Checks
Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.
iLobby thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
iLobby Website:
Follow us on LinkedIn:
Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4
To apply: Please apply through LinkedIn job posting.
#J-18808-Ljbffr