Bilingual Service Dispatcher

7 months ago

Lachine, Canada Hobart Canada Full time

**Job Summary**:
Reporting to the Manager, National Dispatch & Invoicing, the Dispatcher - located in Lachine, Quebec will be responsible for Coordinating the service calls for Technicians across the Quebec and Eastern Canada and administer related paperwork.

**Required Skills/Abilities**
- Excellent verbal, written and interpersonal communication skills
- Excellent customer service skills required
- Ability to prioritize responsibilities, consistently meet deadlines and possess strong organizational skills
- Knowledge of geographical area dispatching for
- Ability to work independently and as a member of a team
- French/English speaking and written is required

**Job Responsibilities Include (but are not limited to)**:

- Answer all incoming telephone service requests and record all pertinent information
- Dispatch calls using the information gathered to supply information needed by technician
- Determine priorities to be assigned to service calls
- Follow up with technicians/portals with regards to the status of their jobs for timely completion
- Confirm if parts have been received so that the job can be scheduled
- Confirm special instructions for job such as overtime, two-man job or specialty tools) required
- Answer customer inquiries regarding their invoices, technician’s arrival etc.
- Determine which technician is the closest and most experienced for the job
- Prepare daily and weekly summary for technicians payroll
- Record approved technician vacations on timesheets (maintain tech plan)
- Determine priorities to be assigned to service calls
- Open all service calls coming from the portals
- Provide assistance with clerical duties as required
- Dispatch replacement during vacation
- Comply with Health and Safety policies and procedures
- Work with all departments to respond to customer requests.
- Work as a team with the Regional Manager and the technicians assigned to your dispatch area.
- Additional tasks as required.

**What we offer**:

- Competitive Pay
- Competitive Group Insurance Benefit Plans
- Company Pension Plan/ with Company Match
- No Weekends
- No rotating shifts

**Benefits**:

- Company pension
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lachine, QC H8T 1C4: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- dispatching: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in Lachine, QC H8T 1C4

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