Housekeeping Supervisor

3 weeks ago


Toronto, Canada Old Mill Toronto Hotel Full time

**Job overview**

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

**Duties and Responsibilities**
- Assist with scheduling and room assignments to ensure proper coverage.
- Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Assists with monthly linen and supply inventory.
- Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Report, turn in, and/or log all lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning.
- Assist with other duties as assigned

**Job Types**: Part-time, Permanent

**Salary**: $22.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekend availability

Application question(s):

- Have you worked in unionized environment?

**Experience**:

- housekeeping: 1 year (required)

**Language**:

- English (required)



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