Manager, Facilities

2 weeks ago

Toronto, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

Facilities Manager
Job Description Summary

RESPONSIBILITIES
Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Work with a team of FMs to execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client and JLL safety procedures are followed.
Initiate innovative programs, processes and procedures that reduce operating costs and increase productivity.
Support the Senior Facilities Manager in the implementation of short and long-term initiatives for the client, including compliance reviews, audits, training programs.
Review monthly and yearly variance reporting on all operating budgets for each property on a timely basis.
Maintain asset management, life cycle tracking and assist with development of asset capital planning projects.
Adhere to all Critical Environments procedures, equipment requirements and preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
Creation of robust business justifications for Capex projects with ROI calculations.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and improving customer experience survey results.
Act as point of contact and build strong trusted relationships with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
Ability to access, analyze and utilize data to drive continuous improvement is a must.
Participate in a strong collaborative team-based environment.
Ensure compliance with JLL operational audit programs, all Health and Safety, Environment and Risk Management policies and procedures that relate to the site/s.
Effective management of supplier base to attain cost savings targets and support spending initiatives with maximized utilization of suppliers and preferred vendors/contractors
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, evaluate RFP submissions, and manage national and regional supplier performance at property level.
Adhere to all Key Performance Indicator requirements to ensure all Master Service Agreement and compliance requirements are met.
Other duties as assigned.

QUALIFICATIONS
Minimum of 8-10 years industry experience required either in the corporate environment, third party service provider or as a consultant
Experience managing multiple property sites
Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.
Relevant designation LEED, WELL, CFM, FMA is preferred
Experience managing budget responsibilities, supplier management, problem solving, and client/customer relations.
Demonstrated communication skills written and verbal including negotiation and conflict resolution
Must have strong computer skills, including MS Excel, Word, Power Point and Office
Strong organizational skills and management skills
Ability to align, motivate and lead a team while creating accountability
Travel to sites as required with possible overnight stays.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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