Parts Advisor

3 weeks ago

Richmond, Canada OpenRoad Auto Group Full time

UNLIMITED POSSIBILITIES AHEAD

Position: Parts Advisor
Status: Full-Time

Dealership: OpenRoad Toyota Richmond
Department: Parts

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You’ll Enjoy:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events

ROLE & RESPONSIBILITIES:

- Provide excellent customer service, and interact with guests and wholesale customers.
- Be familiar with the process of ordering and arranging parts, and setting up delivery as required.
- Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiate purchase requests as appropriate to maintain minimum parts inventory.
- Look up stock numbers and prices in the system.
- Advise customers on the substitution or modification of parts when exact replacement is not available, and answer any questions or concerns.
- Maintain systemized storage facilities ensuring proper security for parts and tools.
- Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
- Take periodic parts room inventory and establish minimum supply levels on the basis of operational needs. Advise supervisor of obsolete parts for turn-in.
- Issue parts on the basis of requisitions submitted by Technicians.
- Work to improve CSI and general customer satisfaction in accordance with the OpenRoad’s philosophy.
- Maintain parts and parts room in a clean and orderly manner.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

- Excellent customer service skills.
- Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely.
- Current knowledge of local sources of supply.
- Knowledge of techniques for receiving, storing, and issuing parts and supplies.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Valid British Columbia driver’s license.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.

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