Flooring Solutions Specialist

4 months ago

Calgary, Canada Ames Tile & Stone Ltd. Full time

**Our Story**

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

**Fun fact**: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over **four generations. **Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl tile and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

**Family. History. Proud to be Ames Tile.**

**Why We Need You**:
As the **Flooring Solutions Specialist,** you will play a key role in providing our customers with the ultimate Ames experience. What does this entail? Being a key resource for our customers with your product expertise and supporting the purchasing process from start to finish.

**What You'll Do**:

- Provide a warm greeting to customers as they enter the building.
- Builds and maintains customer relationships.
- Ensures accuracy when entering sales orders, and compliance of all outlined company policies and procedures.
- Provides expert level information and recommendations on Ames product offerings.
- Route qualified opportunities to the appropriate A&D Representatives or Outside Sales Representatives for further development and closure.
- Works within Ames ERP system (business software management).
- Provide current pricing and quotes to customers when requested.
- Accurately enter, update, and manage promise dates and open orders ensuring all products transferred to the Branch are required and will be picked up in a timely manner.
- Deal with customer complaints and issues in a prompt, friendly and professional manner, bringing the issue to the appropriate decision maker to rectify the issue.
- Clear instruction to customers picking up product on where to go and the process, efficiently connecting the customer with the Warehouse Team Members.
- Keep workspace, showroom, and display areas clean and free of clutter and dust.
- Handles cash transaction and giving back correct change.
- Taking payments on accounts and filing paperwork.
- Team player, always acting on Ames' best interest. Consistently provides exceptional level of service for all internal and external customers.
- Works cross-functionally with department teams including operations, sales, and showroom.

**Who You Are**:

- 1-2 Flooring experience required (IE: tile, hardwood, vinyl, and/or natural stone).
- 1-2 years previous experience in a customer service and inside sales role an asset.
- Strong written and verbal communication skills.
- Strong Customer Service skills with a customer first mentality.
- Proficient with a Windows computer environment.
- Ability to work quickly and accurately under pressure.
- Strong ability to multi-task.
- Ability to build and maintain customer relationships.
- Detail oriented and organized.
- Effective time management skills.
- Highly motivated and committed with a desire to succeed.
- Sales experience an asset.

**Why Ames? (Benefits & Perks)**:

- Work Life Balance Initiatives, Competitive Compensation.
- Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan.
- Comprehensive Benefits, plus a Health Spending Account.
- Employee Family and Assistance Program.
- Make a Difference Initiatives through the Ames Family Foundation.
- Professional Development (Tuition Reimbursement).
- Hobby & Wellness Allowance, Community Service (Volunteer) Days.
- Company Events (ft. lots of food), On-Site Starbucks Coffee Machine.
- Ames Tile & Stone Discount (Friends & Family).
- COR Workplace Certified, Best Workplace Certified Company
- On-Site Parking.

**Compensation**:Compensation is dependent on the experience, education, training, certifications etc.

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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