Front Desk Agent

1 week ago

Newmarket, Canada H&R Block Canada Full time

**Job Overview**
The Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.

**Responsibilities**

CUSTOMER SERVICE (70%):

- Greets and welcomes each client in a cheerful and professional manner immediately as the client enters the tax office. Quickly determines the client’s service needs and assigns the client to an appropriate associate in the scheduling program.
- Monitors client flow by managing and advising clients of the anticipated wait time and following-up when there are any expected delays.
- Remains current with other H&R Block products and services in order to provide basic product information to clients. Reads other business publications, as recommended by the District Manager’s instructions. Promotes and provides information on additional tax and financial products, which the company may make available.
- Calls existing clients to book apppointments for the Tax Season.
- Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested. Transfers calls to available tax associates as necessary to fully respond to inquiries or resolve problems.

CLERICAL (30%)
- Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-the-day closing procedures. Records all transactions in the Point-of-Sale computer and completes bank deposits in accordance with the District Manager’s instructions.
- Schedules client appointments for the office staff. Assembles client folders as required, maintains confidential/sensitive files, and promptly files completed returns. Assists with the maintenance of COD pending and pick-up files.
- Attends required training for the position (beginning January 8th).
- Maintains proper office appearance and cleanliness. Ensures that workstation is neat and clean at all times and prepares for the following day by ensuring that adequate supplies are on hand.
- Other duties as assigned.

**Qualifications**
- High school diploma or equivalent preferred.
- Two to four years of clerical/administrative experience, customer service experience or equivalent.
- Must have good reading and math skills in order to understand information and effectively explain information to others.
- Ability to add, subtract and provide exact change when exchanging money between the company and the client.
- Ability to operate a computer and applicable software packages.

Join us as a Client Service Professional where your contributions will directly impact our guests' experiences

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY INDIVIDUALS ASSIGNED TO THIS POSITION. THEY ARE NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED OF INDIVIDUALS SO CLASSIFIED. REASONABLE ACCOMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL DUTIES AND RESPONSIBILITIES

**Job Type**: Seasonal
Contract length: 3 months

Pay: $17.45 per hour

Expected hours: 6 - 40 per week

**Benefits**:

- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-01-03
Expected start date: 2025-01-08

  • Guest Services Supervisor

    2 weeks ago

    Newmarket, Canada The Postmark Hotel Full time

    **Position: Guest Services Supervisor (Front Desk)** **The Role at a Glance**:This position plays a key role within our hotels. The Guest Services Supervisor reports into the Front Office Manager and is responsible for overseeing the front desk operations on a day-to-day basis which includes greeting and assisting guests and processing check-in/out...

  • Front Desk Receptionist

    7 days ago

    Newmarket, Canada Dogtopia of Newmarket Full time

    **Front Desk/ Sales Lead** Bring your dog to work! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, and business minded individual to be the first point of contact as a front desk and sales lead. **Qualifications** Ability to work flexible days - Saturdays are a must! Ability...

  • Corporate - Guest Services Agent

    6 days ago

    Newmarket, Canada 3G4 Archive Hospitality Full time

    **Position: Front Desk - Guest Service Agent, Front Desk** **The Role at a Glance**:This position plays a key role within our hotels. The Front Desk Guest Services Agent is responsible for overseeing the front desk operations on a day-to-day basis. Greeting and assisting guests and processing check-in/out transactions. Must be able to work independently and...

  • Front Desk Administrator

    2 weeks ago

    Newmarket, Canada North GTA Health Centre Full time

    **Job Posting: Front Desk Administrator** **Position**: Front Desk Administrator **Location**: [Insert Location] **Company**: We are a fast-paced medical and rehab clinic committed to providing exceptional care and rehabilitation services to our patients. Our team is dedicated to fostering a supportive and welcoming environment where our community can...

  • Night Auditor/front Desk Agent

    3 weeks ago

    Newmarket, Canada Newmarket Hotel & Suites Full time

    Greeting guests upon their arrival and providing a hospitable welcome - Recording client information in the company’s guest book or internal database and directing them to their designated rooms - Receiving calls, conducting room reservations, and verifying existing bookings - Organizing transportation services and making restaurant reservations for guests...

  • Front Desk Receptionist

    2 weeks ago

    Newmarket, Canada Sugar Bare Body Bar Barrie Full time

    We are looking to add a part-time Receptionist to manage our front desk throughout the week and weekends and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across all locations. You will welcome guests and...

  • Front Desk Receptionist/sales Lead

    1 week ago

    Newmarket, Canada Dogtopia of Newmarket Full time

    **Front Desk/ Sales Lead** Bring your dog to work! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, and business minded individual to be the first point of contact as a front desk and sales lead. **Qualifications** Ability to work flexible days - Saturdays are a must! Ability...

  • Front Desk Receptionist

    3 weeks ago

    Newmarket, Canada Aurora Newmarket Foot Clinic Full time

    **Company description** Aurora Newmarket Foot Clinic consists of foot specialists/chiropodists providing footcare for all ages. Services include custom foot orthotics, wart treatment, ingrown nails, plantar fasciitis, fungal nails, foot pain, corns and calluses & more. **Job description** Aurora Newmarket Foot Clinic is located at Bayview and Mulock. We...

  • Front Office Manager

    1 week ago

    Newmarket, Canada The Postmark Hotel Full time

    **Position: Front Office Manager** **The Role at a Glance**:This position plays a key role within our hotels. The Front Office Manager is responsible for overseeing the front desk operations on a day-to-day basis. Greeting and assisting guests and processing check-in/out transactions. Must be able to work independently and have strong problem resolution...

  • Guest Service Representative/ Front Desk

    3 weeks ago

    Newmarket, Canada Comfort Inn Full time

    Job description **JOB OPPORTUNITY - Guest Service Agent** **(FRONT DESK)** **Shift Requirements - Evenings and Weekends are required shifts are 7am to 3pm and 3pm to 11pm.** **1230 Journey’s End Circle, Newmarket Ontario L3Y8Z6** **THE ROLE**: The Guest Service Representative position is generally responsible for representing the hotel to the guest...

  • Guest Service Representative/ Front Desk

    2 weeks ago

    Newmarket, Canada Comfort Inn Full time

    Job description **JOB OPPORTUNITY - Guest Service Agent** **(FRONT DESK)** **Shift Requirements - Evenings and Weekends are required shifts are 7am to 3pm, 3pm to 11pm, 11pm to 7am** **1230 Journey’s End Circle, Newmarket Ontario L3Y8Z6** **THE ROLE**: The Guest Service Representative position is generally responsible for representing the hotel to the...

  • Guest Service Representative/ Front Desk

    3 weeks ago

    Newmarket, Canada Comfort Inn Full time

    Job description **JOB OPPORTUNITY - Guest Service Agent** **(FRONT DESK)** **Shift Requirements - Evenings and Weekends are required shifts are 7am to 3pm and 3pm to 11pm.** **1230 Journey’s End Circle, Newmarket Ontario L3Y8Z6** **THE ROLE**: The Guest Service Representative position is generally responsible for representing the hotel to the guest...

  • Salon Front Desk Coordinator

    2 weeks ago

    Newmarket, Canada Tonyc Salon Full time

    We are currently looking for enthusiastic, energetic, and organized coordinators, who love to create an excellent customer experience for our clients. The Salon Coordinator will have a variety of front desk responsibilities including answering inquiries, setting appointments, etc. As well as on the Floor Responsibilities, ensuring customer satisfaction and...

  • Spa Coordinator/front Desk

    4 weeks ago

    Newmarket, Canada Allure Body Bar Full time

    **We are hiring for our Newmarket location - 58 Davis Drive.** **This is a full time position, Monday, Tuesday, Wednesday, Thursday and Friday 9:30am to 4:00pm. **We cannot make adjustments to the days or times of the shift. Flexibility throughout the week is a great asset, as sometimes shift coverage is needed for evenings or weekends - store hours are...

  • Mortgage Agent

    3 weeks ago

    Newmarket, Canada Centum One Financial Group Full time

    **This is a Commission only position** Established in 2004, Centum One Financial has been providing southern Ontario with residential, commercial, recreational, and rural mortgages. We are a growth focused company and are looking to bring seasoned agents aboard to grow with our support-based business structure. Along with providing a network of veteran...

  • Call Coordinator

    1 week ago

    Newmarket, Canada KW Realty Centres Full time

    The Call Coordinator must understand that to run effectively and efficiently, a Market Centre must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Centre. The Call Coordinator will be responsible for the appearance of...

  • Client Care Coordinator

    2 weeks ago

    Newmarket, Canada KW Realty Centres Full time

    The Client Care Coordinator must tend to its associates' needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Centre. The Client Care Coordinator will be responsible for the appearance of the Market Centre common areas. They will ensure the office is...

  • Guest Service Agent

    3 weeks ago

    Newmarket, Canada Best Western Voyageur Place Hotel Full time

    **Overview of position**: **Best Western Voyageur Place Hotel **is an award-winning hotel located in the heart of Newmarket, right across from Upper Canada Mall. We are ranked #1 on TripAdvisor for Newmarket and are consistently praised by our guests for our stellar customer service and cleanliness. We are currently seeking a Front Desk Guest Service Agent....

  • Night Auditor/front Desk Agent

    1 week ago

    Newmarket, Canada Comfort Inn Newmarket Full time

    The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay. In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions. ACTIVITIES: The duties and responsibilities for the Guest Service...

  • Night Auditor/front Desk Agent

    2 weeks ago

    Newmarket, Canada Comfort Inn Newmarket Full time

    The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay. Over night shift from 11pm to 7am required. In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions. ACTIVITIES: The duties...