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Lead Operations Representative

2 months ago

Toronto, Canada Bank of America Full time

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market.

The Payments team processes incoming and outgoing electronic/manual payments for the Bank's clients/branches/departments. The types of payments processed are Customer Transfers/Bank to Bank transfers/Payroll and Pension payments in various currencies.
The Lead Operation Representative is responsible for the day-to-day processing of electronic and manual payments and adheres to, and ensures, established deadlines are met. The Lead Operations Representative will be required to work shifts and weekends or statutory holidays as required in support of the business. The position will report to the Payments Department Operations Manager.

**Responsibilities**
- Repair Electronic payments on GBS (Global Banking System) and AS400 systems
- Route incoming messages to various departments within Operations
- Process bulk files/pension payments
- Process Exotic Currency payments
- File and maintain storage records
- Process manual payments/accounting entries
- Process Electronic Funds Transfer (EFT) files
- Handle other payment process-related duties/functions as assigned in team or within other departments
- Perform User and Performance Acceptance testing, as required

**Qualifications**
- One to three years of experience in payments processing with a financial institution
- Working knowledge of AS400/GBS or payments systems
- Knowledge of payment process and Canadian clearing systems and rules
- Familiarity with SWIFT messages and proper formatting
- Working knowledge of accounting concepts
- Proficiency with Excel, Word, PowerPoint, SWIFT Alliance systems with strong keyboarding skills
- Excellent communication and problem solving skills
- Demonstrated initiative and the ability to work with mínimal supervision
- Ability to meet established deadlines in a fast paced environment with changing priorities and ability to work statutory holidays and weekends, as required

**Additional Qualifications**
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

**What Bank of America Offers**

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

**Bank of America is an Equal Opportunity Employer.**

**Job Band**:
H7

**Shift**:
**Hours Per Week**:
37.5

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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